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WirelessDevNet Career Center
Jobs Wanted/Resumes (Experienced)
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| Desired Position: |
admin, logistics od customer service |
Job Code: |
WDN-2-21556 |
| Reply to Email: |
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Website: |
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| Preferred Location: |
any |
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| Posted on: |
2009-08-12 |
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| Qualifications: |
Work Experience November 16, 2004 ¡V June 26, 2009 NCR Corp.Phils Makati City
Logistics Associate (OA/ICS) for THAILAND and PHILIPPINES
„X Responsible in quarterly Field Inventory Count
„X Monitoring aged surplus and material levels.
„X Daily monitoring of incoming and outgoing transaction to ensure inventory accuracy
„X Reconciling inventory and warehouse discrepancies in a timely manner.
„X Liaising and monitoring activity of FSL's.
„X Act as primary liaison point for service parts planning, Customer Services Representatives (CSR) and logistics function.
„X Responsible for attaining and maintaining target service level objectives
„X Monitor Daily LOCA to meet given SLA
„X Responsible in maximizing asset utilization, and minimizing inventory investment
„X Responsible in monthly scrapping of spare parts and certification with the BIR examiner to ensure reduction from Spare Parts Inventory
„X Monitor materials in accordance with the Distribution Inventory Requirements Planning module (DIRP) and Major Account Support Planning (MASP) for PH and TH
„X Responsible in Daily Inventory Audit
„X Monitor and update CSMS (D1 & SMC) error
„X Update daily BO Surplus and Quantity Required (reserve) in CSMS
„X Ensure that the order process function runs smoothly and adheres to SLA
„X Prepare and process supplier PO
„X Provide pricing for T&M transaction
Work Experience
April 2001 ¡V November 15, 2004 NCR Corp.Phils Makati City
Service Coordinator
„X Handling Service Request and monitor Customer Service Level of Agreement.
„X Monitor Global Scorecard Result for the Area.
„X Provide total Customer Satisfaction.
„X Develop proper escalation and coordination with the Management Team.
„X Ensure effective utilization of Customer Engineer resources.
„X Monitor correctness and timely creation and completion of Work Order from CSMS.
„X Prepare daily Summary Report.
„X Assist Field Operation in parts ordering.
„X Set high quality procedure in improving phone metrics.
„X Define start and end of the day Field Support Center processes to ensure continuity of 24x7 service delivery
Award Received: Call Agent of the Year 2001
December 2000 ¡V March 2001 NCR Corp. Phils Makati City
Inventory Control Assistant
„X Perform monthly reconciliation of all inventory accounts from Sub-ledgers to General Ledger
„X Conducts periodic physical inventory and prepare reconciliation report for external and internal purposes
„X Responsible in monthly scrapping of spare parts and certification with the BIR examiner to ensure reduction from Spare Parts Inventory Total and posting to General Ledger
„X Ensure the timely interface of CSMS Inventory Systems into the General Ledger and running month end reports.
„X Monitor CS Field Engineer Accountability.
„X Maintain and analyze the Field Spare Parts System (CSMS) report to track inventory level, actual movement, and re order points.
Work Experience
September 2000 ¡V November 2000 NCR Corp. Phils. Makati City
Customer Care Agent
„X Responsible in overall customer satisfaction.
„X Assign engineers to different customer.
„X Prepare summary reports & close service calls from CSMS
May 2000 ¡V August 2000 NCR Corp. Phils Makati City
Financial Analyst Assistant
„X Prepare Monthly Expenses Accrual.
„X Prepare & analyze Monthly General Ledger (Oracle).
„X Prepare schedule for WCS Monthly, Quarterly & Annual Revenue Outlook.
„X Reconcile Schedule File Value amount with the File Value amount from CSMS.
„X Prepare WSC Allocation Schedule for newly installed ATM units.
„X Prepare Action Plan Schedule for the month.
„X Handling DBO (Days Based On Hand) Monitoring.
„X Monitor Delivery & Outside Services Expenses from the Third Party.
„X Prepare WCS Monthly Package schedule for Global Review.
„X Monitor File Value for ATM Maintenance Schedule.
„X Prepare P&L Schedule for new business opportunity.
„X Prepare Monthly Logistics Report Schedule.
„X Prepare Monthly Parts Inventory Layering Schedule.
June 1999 ¡V April 2000 NCR Corp. Phils Makati City
Customer Care Agent / Implementation Assistant
„X Responsible to take customer calls and messages
„X Responsible in assigning engineers to different customer.
„X Prepare summary reports & close service calls from CSMS
„X Responsible in conducting Customer Satisfaction Survey.
„X Responsible in Y2K Upgrade Implementation
Work Experience
December 1998 ¡V May 1999 NCR Corp. Phils Makati City
Dispatcher
„X Responsible to take customer calls and messages
„X Responsible in assigning engineers to different customer.
„X Prepare summary reports & close service calls from CSMS
July 1998 ¡V November 1998 National Statistics Office Sta.Mesa, Manila
Researcher / Clerk
„X Responsible in verification of Birth, Marriage and Death Certificate.
„X Prepare authenticated Birth, Marriage and Death Certificate
February 1996- August 1996 Greenwich Corporation Sta. Mesa, Manila
Cashier / Service Crew
„X Responsible for overall customer satisfaction.
„X In charge of taking customers order and request.
„X Submit sales report to manager at the end of the shift.
„X Prepare monthly stock inventory
Awards Received: Best Cashier & Best in Suggestive Selling
April 1992 ¡V June 1992 Department of Trade & Industry Makati City
President Summer Youth Trainee
„X Personal & Social Development Training
„X Clerical Training
Education 1993 ¡V1998 Central Colleges of the Philippines Quezon City
„X Bachelor of Science in Computer Engineering
November 1998 Civil Service Commission Metro, Manila
„X Career Service Professional ¡V 96-128897
Training/Expertise WEB-BASED TRAINING NCR CORPORATION (PHILS.)- Makati City
Date of Training Courses
November 11, 2008 2008 Global Codes
July 05, 2008 Supply Chain Management
February 05, 2008 NCR Code of Conduct
January 26, 2007 NCR Code of Conduct
March 21, 2005 NCR Code of Conduct
March 24, 2005 NCR & You
March 24, 2005 WCS Strategic Direction (2005-2007)
June 22, 2004 IMP Process Overview Course ID 12563
April 17, 2004 NCR Internet Expense Course ID 23750
March 26, 2004 2004 Ethics & Compliance
January 29, 2004 WCS 2004 ¡V 2006 Strategic Direction Training
April 12, 2003 Re Engineering NCR¡¦s Global Processes: Solution, Service Planning & Delivery
December 28, 2002 WCS Strategic Direction 2003-2005
December 12, 2002 NCR Internet Expenses Course
July 12, 2002 Traffic Lights 2.0
July 02, 2002 Global Call Closure
May 29, 2002 RFG Cultural Attributes
November 26, 2001 WCS Business Overview
May 2000 EDW Training
March 2000 Apollo Training
February 1999 CSMS Training
January 1998 Festo Didactic Training Center Makati City
„X Symposium on Programmable Logic Controller & Robotics
December 1997 Dualtech Training Center Makati City
„X Pneumatics in Industrial Automation
Interests Reading, Music, Computers
Personal Information Married, born July 4, 1976, 5¡¦1 in height and in good health condition |
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