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| Desired Position: |
Telecommunications Operations Manager |
Job Code: |
WDN-2-6250 |
| Reply to Email: |
blaze1_77@yahoo.com |
Website: |
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| Preferred Location: |
ANYWHERE IN USA |
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| Posted on: |
2003-03-27 |
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| Qualifications: |
OBJECTIVE:
To secure a position as a Telecommunications Manager which will challenge as well as enhance both the theory and hands-on knowledge I have acquired during my collegiate and professional career in the telecommunications industry.
PROFESSIONAL EXPERIENCE:
Network Provisioner
Global Crossing
Southfield, Michigan
September 11, 2000- present
Issuing circuit facilities to and from various switches located throughout the country for superior customer connectivity, troubleshooting problems with computer mainframe as well as acting as a liaison between the customer and the company. The main objective of my job is to ensure quality telecommunications solutions to customers in an efficient, cost effective and timely manner.
Operations Manager
SBC Ameritech
Pontiac, Michigan
June 1998-August 1999
Managed 70 people within the company while playing an instrumental role in providing technical support to custom businesses. While working for SBC Ameritech my most important job requirement was to achieve and maintain a certain quality of service of various leased lines and switches, monitor and resolve issues related to the daily outage reports within a designated area, ensure customer satisfaction with our telecommunications services and boost employee morale and productivity by implementing several employee incentive programs.
EDUCATION:
Bachelor of Arts, Telecommunications Management
Western Michigan University
Kalamazoo, Michigan, 49008
August 1995-December 1999
Cum Laude, 3.56 GPA
SKILLS:
Great management and multitasking skills.
Impeccable oral, written and presentation skills.
Extensive experience with leased lines as well as PBX systems.
Excellent with Microsoft Excel, Microsoft Power Point, Microsoft Word and Microsoft Outlook.
Knowledge of telecommunication jargon and its function within a telecommunications company (i.e. RBOCs, POPs, CLEC, LEC, UNIX, ATM, T3, T1 etc.) |
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