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Aether Implements Telematics System for RESPONSE Services Center
OWINGS MILLS, Md.--(BUSINESS WIRE)--July 20, 2001--Aether Systems, Inc. (Nasdaq:AETH), a leading provider of
wireless data products and services, today announced the completion of a telematics call center system for RESPONSE
Services Center, a wholly-owned subsidiary of AAA.
The system allows RESPONSE operators to answer calls and retrieve the precise GPS position from wireless
telematics subscribers. It also allows for the delivery of customized services such as: roadside assistance, emergency
assistance, request for points of interest information, requests for directions and routing, request for concierge services,
and enrollment and customer care functions.
Developed by Aether, to RESPONSE specifications, the system is designed to support multiple call centers and will
advance AAA's telematics strategy to provide members and other travelers with ever more convenient and useful access
to AAA products and services.
The development of a telematics call center system allows RESPONSE to integrate a range of technology components,
including a Voice over IP system, GIS mapping servers, database and web servers.
Currently a field test for 200 participants, among them AAA member clubs and RESPONSE employees, is being
conducted in 11 major metropolitan areas, including Baltimore, Detroit, Columbus, Los Angeles, San Diego, San
Francisco, Seattle, St. Louis, Orlando, Ottawa, and Portland.
The test is utilizing a variety of wireless carriers, air interface technologies, and wireless phone types. Services are
being delivered from RESPONSE's Columbia, Md. facility.
"Aether's understanding of large, complex, wireless systems allowed us to develop a scalable architecture to deliver
these services," said Bob Ohm, executive Vice President of RESPONSE. "We believe Aether's architecture will play a
role in the development of future services that we may want to offer to our subscribers."
"Aether views telematics as an important growth area and our role in helping to develop the RESPONSE call center
builds upon the Aether corporate mission to provide a wide range of wireless data solutions for the transportation and
logistics industry," said Bill Hannon, Vice President for Transportation and Logistics, Aether Systems.
About Aether Systems
Aether Systems helps enterprise customers improve efficiency and profitability by providing the services, software and
support necessary to extend existing and future business applications from the desktop to any wireless device.
Through Aether Fusion(TM), Aether's wireless enabling technology foundation, Aether develops, deploys and manages
wireless solutions built on industry standard technology and backed by Aether's expertise in wireless hosting, software
and services. Aether provides the business world with a single-source for reliable, scalable and cost effective wireless
solutions.
For more information, please visit www.aethersystems.com.
About RESPONSE Services Center
A wholly-owned subsidiary of AAA, RESPONSE is a premier telematics service center that leverages the vast service
delivery and travel content capabilities of AAA, North America's largest motoring and travel organization.
The RESPONSE Services Center is capable of supporting numerous mobile client devices such as smart phones,
wireless personal digital assistants, in-vehicle Telematics units and virtually any other device that can communicate data
and provide location. For more information, visit the RESPONSE web site at www.AAAResponse.com.
CONTACT: Aether Systems
Paula Chase-Hyman, 443/394-5483
pdchase-hyman@aethersystems.com
or
Weber Shandwick
Erich Shea, 202/585-2843
eshea@webershandwick.com
or
AAA
Geoff Sundstrom, 407/444-8000
or
Aether Systems
Investor Contact:
Gregg Lampf, 443/394-5165
glampf@aethersystems.com
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