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iMedeon Releases Latest Version of its Open Systems, Wireless, Web-based Mobile Workforce Management Solution
URL(s): http://www.iMedeon.com
ALPHARETTA, Ga. & CHICAGO, Aug. 1, 2001--iMedeon
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iM:Work 3.0 reduces total cost of system ownership, provides a seamless integration platform, and delivers high ROI functionality
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iM:Work 3.0 demonstrated this week at FES in Chicago
iMedeon, a premier provider of open systems, wireless and Web-based mobile workforce
management applications, today announced the release of its latest version of iM:Work at the Field
Enterprise Solutions Exposition in Chicago.
iM:Work 3.0 is an open systems-based mobile workforce management solution that delivers high
value to customers through increased field service productivity, higher customer retention, reduced
service costs, and improved management control. A highly configurable suite of applications,
iM:Work 3.0 seamlessly performs work-order generation and management reporting, and optimizes
scheduling, dispatching, field execution, field administration and data uploading. iM:Work 3.0 also
supports an array of wireless devices for maximum portability in the field.
Key iM:Work 3.0 benefits include:
-- Higher real-time visibility into the mobile workforce
-- An architecture that protects and leverages technical
investments because it is based upon open systems standards,
which means that it is fully JAVA (J2EE) and XML-based
-- Increased dispatch speeds, customer retention, and workforce
efficiency and effectiveness
-- New wireless field appliances can be easily added
-- Back office enterprise systems can be bi-directionally
integrated
-- Higher revenue per customer due to higher service quality
According to Bud Biven, a Research Director for Gartner, Inc., a Stamford, CT-based research
& consulting firm, project managers need to assess the value benefits a solution delivers when
selecting a field service automation (FSA) solution. "Today, enterprises are recognizing not only the
tactical benefits of FSA, but its ability to enhance ERP, CRM and other enterprise systems.
...Although cost reduction, revenue enhancement and productivity gains are the first benefits of
selecting the right FSA application, project managers who implement winning FSA initiatives will
also enjoy measurable increases in customer satisfaction." (Source: Gartner report M-13-0634:
"Field Service Automation Applications Defined," Bud Bivin, July 10, 2001.)
iM:Work 3.0 was released last month to iMedeon's partners and distributors for testing and
review. Simon Gibbs, CEO of Dataroam, an iMedeon partner and one of Europe's leading Wireless
Application Service Providers (W-ASPs), commented, "The functionality of iM:Work 3.0 is quite
impressive. This latest release is undoubtedly the most feature-rich mobile workforce management
solution available today, and we are proud to distribute it to our customers. Since iM:Work is based
upon open systems architecture, it easily integrates with our customer's back office systems,
therefore implementation is rapid and unproblematic. And because iM:Work is completely user
configurable, operational changes for our customers are minimized. We repeatedly find that once we
bring a potential customer to an existing customer site, they immediately realize the immense value
iM:Work brings, and the solution essentially sells itself."
New features of iM:Work 3.0 include:
-- The ability for dispatchers to geographically map mobile
workforces through geographic information system (GIS)
technology to increase overall field service productivity
-- A Customer Interaction Center, which allows consumers to
request and schedule service calls over the Internet, then
track the progress of the service request via email
-- The ability to operate over multiple wireless devices such as
Windows(R) CE devices, which provide a simple user interface,
enabling shortened field force training time and helps ensure
rapid adoption of the application by the field force
Larry Duckworth, iMedeon's CEO, commented, "iM:Work 3.0 is the result of valuable customer
and partner feedback, years of hard work and investment, and a combination of the best technology
available today. We are finding that more and more companies with mobile workforces are making
purchase decisions based on the best technology in conjunction with the subsequent values a
solution can deliver to the enterprise, such as a rapid ROI and drastically improved field service
productivity. Extremely important to iM:Work 3.0's success is its seamless bi-directional integration
to our customer's back office systems and its virtual user configurability which mean increased
project speed, fewer operational changes, and greater user acceptance.
"The market for our solution is quite significant and rapidly growing," Duckworth continued. "D.F.
Blumberg & Associates estimates that the global market for remote services is $700 billion, and that
packaged advanced service scheduling software sales will grow at a 39.7% CAGR through 2005.
This latest version of iM:Work positions iMedeon to take full advantage of the growing demand for
wireless mobile workforce management applications in the US and around the world."
iMedeon is showcasing iM:Work 3.0 in booth No. 325 at the FES Exposition in Chicago, July
29 through August 1, 2001.
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