Edify to Integrate SpeechWorks OpenSpeech Recognizer With Edify vCSR

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Wireless Developer Network - Daily News

Edify to Integrate SpeechWorks OpenSpeech Recognizer With Edify vCSR

URL(s): http://www.nmscommunications.com

SANTA CLARA, Calif.-- Edify Corporation, an S1 Company (Nasdaq: SONE) and a global leader in multi-channel, self-service and assisted CRM solutions, and SpeechWorks International, Inc. (Nasdaq: SPWX), a global leader in network-based speech recognition and text-to-speech (TTS) technologies and services, today announced that Edify is integrating OpenSpeech(TM) Recognizer 1.0, SpeechWorks' next-generation, speech recognition engine, into the Edify Voice vCSR(TM) (virtual Customer Service Representative) product line.

OpenSpeech Recognizer is an open, standards-based recognition engine, optimized for VoiceXML that sets a new standard for scalability, performance, and accuracy in wireless environments. OpenSpeech Recognizer understands more than one million words, well above the industry standard of 80,000 to 100,000 words today. In addition, new "endpointing" technology is specifically designed to increase accuracy in wireless environments. OpenSpeech Recognizer features an open architecture providing for fast and easy integration into the Edify Voice vCSR product line.

"Our customers demand speech recognition solutions that are focused on their most important asset -- their customers," said Joseph G. Brown, president and CEO of Edify. "By integrating SpeechWorks OpenSpeech Recognizer into our vCSR solutions, Edify can now offer our customers the most sophisticated speech technology available today."

"Edify has demonstrated market leadership in telephone self-service and is moving aggressively into the multi-channel customer relationship management market using SpeechWorks' next-generation, natural language speech technology," said Stuart R. Patterson, CEO of SpeechWorks. "By offering an integrated SpeechWorks speech recognition solution, Edify can provide its enterprise customers around the world with the benefits of superior performance and a very rapid return on investment."

Advanced telephony technology from NMS Communications (Nasdaq: NMSS) will support the new Edify-SpeechWorks product. NMS Communications' telephony boards feature very high port densities and powerful voice processing abilities, resulting in excellent recognition accuracy. As a result, speech solution developers can focus on robust speech applications that provide a high quality customer experience.

"Speech-driven customer service applications are playing an increasing role in business as companies look for more efficient, cost-effective ways to assist customers," said Bob Schechter, NMS Communications' Chairman and CEO. "NMS is pleased to provide the supporting technology that allows industry leaders Edify and SpeechWorks to bring a robust new speech-enabled CRM solution to market."

Edify's vCSR is a patented and award-winning technology that provides a unique ability to develop one-to-one solutions for automated and agent-assisted customer interaction. A key component of the Edify Enterprise Interaction Center(TM), the vCSR can handle input and output from all channels

- voice, Web, fax, email, and wireless -- and integrates seamlessly with existing desktop and legacy systems. Edify is a recognized leader in advanced speech recognition systems for enterprise customers worldwide in the retail, travel and service industries. Millions of consumers every month use the Edify Voice vCSR to obtain information and complete transactions.

It is anticipated that new Edify products with the SpeechWorks OpenSpeech Recognizer will be available for customer delivery during the third quarter of 2001.

About SpeechWorks

Through the power of SpeechWorks(R) technologies, the human voice is all a caller needs to access instant information and conduct transactions from any landline or wireless phone. Around the world, customer service innovators such as Credit Suisse First Boston, E-Plus, Thrifty Car Rental and United Airlines are realizing returns on SpeechWorks applications that consistently serve and delight customers 24 hours a day. With over 100 partners, SpeechWorks delivers natural language speech recognition, speaker verification and text-to-speech (TTS) solutions to leading corporations, telecommunications providers and government organizations worldwide. For a description of our products, services and unique customer programs such as the SpeechWorks Here(TM) Guarantee, call 617-428-4444 or visit http://www.speechworks.com.

About NMS Communications (formerly Natural MicroSystems)

NMS Communications strives to lead in the design, development and distribution of hardware and software for the communications industry's most advanced solutions. Using NMS products and services, the world's leading networking and telecommunications suppliers get their solutions to market faster, and at lower costs. NMS supplies the essential technologies for network-based IP media services, voice Web applications, speech-driven enterprise solutions such as customer relationship management (CRM), and packet voice and broadband access services, including voice over IP (VoIP), voice over DSL (VoDSL) and voice over wireless local loop (VoWLL). NMS Communications: Technology for Tomorrow's Networks -- Today. Visit http://www.nmscommunications.com for more information.

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