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SRC Telecom Deploys Nortel Networks MPS Platform
URL(s): www.nortelnetworks.com
LONDON, Sept. 20, 2001--SRC Telecom, the arm of SRC (The Speech Recognition Company)
providing telephony based speech recognition solutions, and Nortel Networks (NYSE:NT)(TSE:NT.) today announced the first
European deployment of Nortel Networks Media Processing Server platform.
SRC expects to use this platform for its speech applications hosting services, along with associated test, development and
management equipment.
Nortel Networks Media Processing Server (MPS) 1000 provides a state-of-the-art open solution for media processing and
contact centre environments integrating a number of call processing functions with switching capabilities, networking, data
communications and transaction processing and capable of providing full interactive speech response functionality including
speech recognition and text-to-speech.
SRC's carrier-class production hosting platform is expected to be operational in October 2001 and offer capacity to handle
more than 5 million calls per month. The deployment of the Nortel Networks MPS platform will further secure SRC's position as
a pioneer in enabling companies to benefit from the many cost-savings and customer service improvements that speech
recognition applications can deliver, without requiring them to invest in costly deployment of specialist hardware and software.
"We are excited to be the first company in Europe to deploy Nortel Networks MPS platform for our hosting services," said
Chris Hart, managing director, SRC Telecom. "Our decision to select Nortel Networks was based on the company's proven
market leadership in this field. With this announcement, our customers can be confident that their speech applications will be
hosted in a robust carrier-grade environment that is flexible, secure and highly reliable."
SRC's platform allows applications to be developed and hosted in a number of programming languages, including VoiceXML,
which is emerging as the standard for the implementation of telephony based speech recognition and voice browser applications.
The SRC platform will integrate Nortel Networks MPS platform with best-of-breed speech technologies, including engines from
SpeechWorks, Nuance and Philips to support speech recognition and text-to-speech.
"SRC Telecom is a leader in the early adoption of telephony based speech recognition services, which are revolutionising
customer contact and information delivery," said Andy Dennahy, director, Nortel Networks EMEA. "Nortel Networks is
developing new solutions that allow our customers to utilise their Self Service resources to the maximum capacity and MPS 1000
will give enterprises and service providers the opportunity to profit and enhance customer relationships."
SRC is the UK's leading provider of high-performance speech technology solutions for telephony and desktop to the corporate
marketplace. SRC has a long track record of working with some of the UK's leading organizations, and has delivered speech
solutions to over 20 FTSE 100 organizations. SRC's comprehensive professional services, including application development,
telephony hosting, consultancy, systems integration, training and post-sales support, enable organizations to benefit from the
productivity and cost-efficiency improvements of an array of telephony and desktop speech recognition, text to speech, and digital
technologies. SRC has the most established solutions team in Europe turning the latest speech and voice technologies into
solutions, re-engineering clients' existing systems and processes. SRC builds solutions using its own in-house skills/processes, and
technology combined with state of the art technologies and platforms from our partnerships with the leading technology providers
in the industry.
SRC Enterprise builds speech recognition and digital dictation and digital workflow solutions for the corporate desktop. SRC
Enterprise also offers industry unique services based on its own market leading expertise including SRC Vocabulary Building and
SRC VocaLinks Consulting. SRC Vocabulary Building develops specialist speech software vocabularies for the professions and
bespoke vocabularies for the corporate market. The SRC VocaLinks Consulting service leverages unique, patent-pending SRC
VocaLinks Technology, enabling customers to re-engineer their existing data capture, entry and processing workflow with speech
recognition technology, thus gaining significant productivity and cost-efficiency gains.
SRC Telecom builds upon the company's core speech recognition expertise and, in partnership with leading technology
manufacturers, provides organisations with a complete range of business consulting, applications development and support
services for telephony based speech solutions. SRC Telecom is also investing in high-quality and high-capacity platforms to host
third party speech applications. SRC Telecom is a member of the VoiceXML Forum with the goal to promote VoiceXML, a high
level programming language allowing voice dialogues to be specified and enabling telephone services and voice-enabled access to
content on the web.
SRC is privately owned, and is backed by leading financial institutions including 3i Group and Cazenove & Co.
Nortel Networks is a global leader in networking and communications solutions and infrastructure for service providers and
corporations. The Company is at the forefront of transforming how the world communicates, exchanges information and profits
from the high-performance Internet through capabilities spanning the Optical Internet, Wireless Internet, Intelligent Internet and
IP (Internet Protocol) technologies and services. Nortel Networks does business in more than 150 countries and can be found on
the Web at www.nortelnetworks.com.
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