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Nuance and Telia Partner to Develop Powerful Voice-activated Dialing System
URL(s): www.nuance.com
MENLO PARK, Calif., Sept. 25, 2001--Nuance (Nasdaq:NUAN), the leader in Voice Web
software, today announced that Telia, the leading provider of telecommunications services in the Nordic region, has deployed
Nuance's speech recognition software, Nuance 7.0, to power the ubiquitously available and easy-to-use voice-driven service,
DigiTala. DigiTala, one of Sweden's first voice-activated systems, gives direct automated access to internal business directories
and voice dialing functionality.
DigiTala is aimed at companies that are not large enough to employ call center operators. These companies can "hire" the
DigiTala application for as long as necessary to support their call volume. Enterprises with over 200 employees benefit from
voice-activated dialing by reducing call times and costs and increasing user satisfaction. For example, a person calling company
X would only need to state the name of the person they wished to speak to whom he wished to speak; the system then routes
the call to the correct department and the correct person. The service functions 24 hours a day and eliminates basic queries
from call center operators, allowing them to focus on more complex questions and activities.
One of the first pilot services to use Nuance speech recognition for the Swedish language model, DigiTala currently has
several thousand users, with the potential of increasing to hundreds of thousands in the near future. Victoria Pekarska,
marketing manager at Telia, Sweden said, "We're very pleased to be working with Nuance's industry-leading speech
recognition software. The DigiTala service will completely restructure corporate telephone directory systems and will ease the
internal management of calling plans in large enterprises significantly. Employees will be more easily accessible using DigiTala.
As an added bonus, the service is doing its share for the environment too -- paper phone books are no longer required."
Telia's relationship with Nuance confirms the company's position as the leading developer of speech recognition software in the
Swedish market and builds on a long history of co-operation with the Nordic telecommunications company.
"Nuance's open, flexible and scalable architecture has enabled Telia to quickly and easily deploy another major
speech-based application," said Nick Applegarth, managing director, Nuance EMEA. "We believe that speech technology can
rapidly improve and personalize existing services. DigiTala has proven this by giving outsourced telephony networks a new
speech-based interface."
About Nuance
Nuance is the leader in Voice Web software -- speech recognition, voice authentication, text-to-speech and voice-browsing
products that make the information and services of enterprises, telecommunications networks and the Internet accessible from
any telephone. Every day, millions of people interact with Nuance systems at companies like Japan Telecom, OnStar, Qwest
Wireless, Sears and UBS. Nuance is headquartered in Menlo Park, Calif., with global sales offices and partners supporting
solutions in multiple languages around the world. For more information about Nuance, visit www.nuance.com or call
1-888-NUANCE-8.
About Telia
Telia is one of the leading telecommunication groups in Northern Europe, successfully operating in an open and competitive
market since 1993. Telia delivers advanced fixed and mobile communication solutions to over six million of the most advanced
mobile and Internet users in the world.
This press release contains forward-looking statements, including, for example, those relating to the anticipated success and
rate of customer adoption of Telia's DigiTala voice-activated system. There is no assurance that the results contemplated by
any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause
actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that
Telia's DigiTala system will not reach the anticipated adoption rate; the risk that Telia will not reach the expected saving; and
other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's
last-filed prospectus and quarterly report on form 10-Q. Nuance does not undertake to update any oral or written
forward-looking statements that may be made by or on behalf of Nuance.
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