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VoiceGenie Announces Rich VoiceXML Call Blending Features to Power Unified Messaging Applications
URL(s): www.voicegenie.com
TORONTO, Oct. 1 - VoiceGenie Technologies Inc., the leading
provider of VoiceXML Gateway solutions, announces a powerful call control
extension to its VoiceXML Software Stack suite: Genie Call Blending. Genie
Call Blending is generally available today.
Genie Call Blending reinforces VoiceGenie's industry leadership, by
allowing users, for the first time, to perform call screening, whisper call
waiting, call transferring, and more, all within the environment of VoiceXML.
Users can place outbound calls, conditionally answer calls, initiate or
receive outbound communications such as another call, and much more. Hot word
recognition and voice-linking functionality enable continuous call control.
With Genie Call Blending, Unified Messaging applications can now offer voice-
activated access combined with powerful conference calling and follow-me/find-
me services that go far beyond simple office PBX call transfer and touch-tone
functionality.
"VoiceXML is a powerful standard that is changing the way communications
are handled across the enterprise, within the wireless environment, and for
call centers," said Adrian Lee-Kwen, VoiceGenie's Vice President of
Engineering. "However, call control capabilities have not as yet been integral
to the standard. Many applications that exist today, or that are ready for
deployment, can be enhanced in powerful ways to develop more user-friendly
systems. In addition, applications previously not possible now become feasible
with the combination of VoiceXML and Genie Call Blending."
"With many Unified Messaging companies and carriers ready to add VoiceXML
access to their core UM suite, VoiceGenie has seized a new market opportunity
to provide powerful call control functionality within our existing VoiceXML
Gateway," said Eric Jackson, VoiceGenie's Vice President of Strategy and
Business Development. "Genie Call Blending will be welcomed particularly by
our industry leading UM partners, who have asked for features such as
inbound/outbound fax and call sending, whisper call waiting, and sophisticated
multi-line synchronous call threading, all within the VoiceXML environment.
This announcement is another example of our VoiceXML strategy: VoiceGenie will
continue to lead the industry by 100% adherence to the VoiceXML specification,
augmented by the integration of innovative and high demand features and
capabilities not covered by current version of the standard."
VoiceGenie's carrier-grade VoiceXML Gateway is a robust, extensible and
scalable platform that adapts to the evolving and growing needs of its
customers. The VoiceGenie OA&M (Operations, Administration, & Maintenance)
Suite, engineered for large-scale deployment and integral to the Gateway,
allows carriers and enterprises to significantly reduce lifecycle costs and
simplify deployment of voice-driven applications and services. Customers may
choose best in class speech recognition, and are assured open, 100% VoiceXML
compliant solutions.
Genie Call Blending is available today as an additional software module
for the VoiceGenie VoiceXML Gateway, priced at US$300 per port. Currently,
VoiceGenie is offering the module to existing customers at a promotional price
of $195, and to new VoiceXML Gateway customers as a component of existing
time-limited promotions. Please visit www.voicegenie.com for more information,
or contact sales@voicegenie.com
About VoiceGenie
With six years of extensive market development expertise, VoiceGenie is
the first company to ship a fully compliant VoiceXML Gateway product
supporting multiple speech and text-to-speech engines, offering vendor-
agnostic, best-of-breed combinations. The VoiceGenie VoiceXML Gateway allows
any phone to access Voice Web applications developed using the VoiceXML
standard. VoiceGenie's customers and partners comprise many leading
organizations, including AT&T, France Telecom, SAP, Lucent, Intel,
SpeechWorks, Nuance, Oracle, VoxSurf, and more. VoiceGenie has established an
early leadership position in the Voice Web market. Industry analysts predict
that the market for voice-enabling services will grow to $41 billion by 2005.
For more information, please call 416.736.0905 or visit www.voicegenie.com
VoiceGenie VoiceXML Gateway and Genie Call Blending are trademarks of
VoiceGenie Technologies Inc. Other names and trademarks are the property of
their owners.
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