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Maporama partners with Ubitalk
URL(s): www.maporama.com
Paris, December 03, 2001 Maporama, European leader in online mapping and geocentric information services, and Ubitalk, the VoiceWeb company, a leading provider of automated voice services, today announce their partnership to provide geocentric information services on automated voice platforms. Under the terms of the agreement, the two companies are working together to develop applications designed specifically for call centre management, integrating Maporamašs unique geocentric capabilities with Ubitalkšs automated voice services.
Maporamašs geocentric information services enable call centre operators to act upon a calleršs request for the location of nearest relevant outlet or point of sales and once located, the directions are provided by Maporama for the caller, through Ubitalkšs automated voice service. Maporamašs geocentric engine finds the closest outlet to the location provided by the caller, which can be stored for as long as the caller requires, enabling him to call back and access the automated vocal directions again, as many times as required.
"Our partnership with Ubitalk demonstrates that Maporamašs online geocentric solutions combine with automated voice services to provide an important location-based component for call centre management" said Laurent Vermot-Gauchy, Maporama CEO and President. "Maporamašs integration with UbiTalk increases call centre profitability, enabling operators to drive customers to outlets, as efficiently as possible through automated voice instructions, accessible again and again. "
"UbiTalk is delighted to announce the intergration of the leading pan-European online geocentric information service with our own voice services," said Jérémie Dastain, co-founder of UbiTalk. "Over 30% of call centre requests involve directions to the address of a point of sale or outlet Maporamašs geocentric services, combine well with UbiTalkšs automated voice solutions to play an important new role in call centre management, enabling increased efficinevy and significant return on investment (ROI)."
Maporama and UbiTalkšs joint collaboration is designed for multi-lingual international usage covering both Europe and the Americas. Maporama provides the worldšs most comprehensive coverage in the online mapping market. In June the company announced the launch of Maporama Brand Search Around, a new powerful marketing tool for brand promotion directly via Maporamašs popular street maps aimed at portals.
About UbiTalk:
UbiTalk, The Voice Web Company, is an editor of vocal products and a VoiceWeb Agency a consulting agency for the development and animation of vocal services.
Created in August 2000, Ubitalk is revolutionizing telephone through its unique vocal technology, combining the power of Internet and the most simple way of communicating : the spoken word.
Ubitalk SA, The Voice Web Company launched in August 2001 following a year devoted to the development of a VoiceXMLGateway, based on the vocal technologies of Nuance a priviledged partner of Ubitalk, and the development of B2B vocal products (marketing & business products, communication, management of personal information).
www.ubitalk.com
About Maporama:
Maporama SA develops and markets a complete set of geocentric products that provide companies with a powerful tool for increasing their customers' loyalty. Maporama's detailed maps and itineraries increase a website's added value by guiding visitors directly to a specific address in the real world and providing them with relevant location-based information.
Maporama offers the best geographic coverage of all providers: its cartographic database contains over 635,000 cities in all countries in the world, as well detailed street maps of more than 50,000 cities on four continents (Europe, the Americas, Australia, and Asia).
Thanks to Maporama, high-quality maps of the entire world are available to all companies and to all Internet users via any device connected to the Net: Maporama's solutions are perfectly compatible with all desktop and mobile hardware, including regular PCs, Mac, Pocket PC, Windows CE, Psion, Palm Pilot, WAP phones, set-top-boxes...
Over 400 customers, including Yahoo!, Shell Gas, Europcar, Packard-Bell, Ryanair, and Thomson Multimedia, have chosen Maporama's personalised solutions to increase their customer's satisfaction and loyalty.
Maporama is headquartered in Paris and maintains its European presence through a network of subsidiaries (London, Hamburg, Madrid, Amsterdam).
www.maporama.com
wap.maporama.com
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