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Point To Provide cHTML and SMS Support For e-point
WELLESLEY, Mass, March 22, 2001--Point Information Systems, Inc., a leading global provider of e-CRM solutions, today announced it will provide compact HTML (cHTML) and short messaging service (SMS) support for e-point 5, the company's thin client CRM platform.
Both cHTML and SMS are critical technologies for companies deploying anywhere, anytime wireless access for customers, employees and business partners. A subset of HTML, cHTML is used for displaying Web content on mobile devices such as cellular telephones. It augments the wireless access protocol (WAP) support already provided in e-point 5.
According to Point CEO Dieter Schneider, integrating cHTML and SMS into the e-point solution provides an important technology building block for enabling a new generation of contact centers. "Companies have already moved on from telephone-based call centers to today's contact centers which exploit email, the Web and other contact media," he said. "Now we're laying a foundation for the next generation of contact centers, where wireless and other emerging technologies come together to make it even easier for customers to do business on their own terms - whenever, however and wherever they want. At the same time companies will be in a better position to target their marketing and selling strategies."
With added support for cHTML and SMS, e-point breaks new ground in its use of open APIs based on HTML and XML. It dramatically simplifies integration with third party and legacy systems and data, provides greater versatility and customization capabilities out of the box, and offers enhanced Internet connectivity. In addition XML is seen as a critical element in the building of virtual contact centers across the extended enterprise.
Founded in 1989, Point Information Systems is a leading global provider of e-CRM solutions. Point's advanced product suite, e-point, uniquely enables companies and their partners to interact with their customers and prospects across any stage of the customer lifecycle and over any assisted or unassisted channel via any interaction media. Deployed in 19 languages in 36 countries, Point's products are used by mid-to-large sized organizations and multinational companies, including Allianz Group, Brann, Bupa, Commonwealth Bank of Australia, Dah Sing Bank, Deutsche Bank, Liberty Mutual, Maybank, MetLife, Overseas Union Bank, Verizon Communications, Virgin Mobile, and many others worldwide. Point has offices in Europe, North America and the Asia Pacific Region. Additional information is available at www.pointinfo.com or via email at usinfo@pointinfo.com.
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