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Large-Scale Directory Searches Solved by Phonetic Systems
URL(s): www.PhoneticSystems.com
BEDFORD, Mass.--April 15, 2002--As competition for market share among telecom providers spirals, the battle
for customers is driving demand for new revenue-generating subscriber services that offer convenience and convergence. In a new paper,
Phonetic Systems details how providers can meet this demand. Phonetic Systems is the world leader in voice-enabling large and dynamic
directories.
"Searching Large Directories by Voice" looks at the challenges in achieving large-scale directory searches entirely by voice and why
traditional speech recognition technology has such difficulty solving the challenges. The paper discusses how Phonetic Systems' Voice
Search Engine (VSE) serves as the technical foundation for a wide range of applications that could be any set of tasks that lend themselves
to voice activation and search, such as directory assistance, IVR, voice messaging, auto attendant, information retrieval, password reset,
speaker verification or other call center applications. VSE is an integrated system consisting of three state-of-the-art components for the
voice search and retrieval process:
-- Speech DB(TM) recognizes speech input and prepares directory data for speech access;
-- Directory Search Manager carries out the search and retrieves the data; and,
-- Dynamic Conversation Manager directs the user dialog.
VSE unlocks the real power in the human voice search process by offering two crucial capabilities: flexibility and scalability. Carriers use
VSE for enhanced directory assistance applications. VSE can create dynamic voice services that can immediately search any size database
from thousands to millions of listings, be updated instantly whenever data changes, and scale with new market opportunities in the wired and
wireless markets.
To learn more about Phonetic Systems' VSE and using the real power of the human voice for business, email info@phoneticsystems.com
or call 781.276.2170.
About Phonetic Systems
Founded in 1994, Phonetic Systems is the world leader in voice-enabling large and dynamic directories. The company's patented Voice
Search Engine(TM) (VSE) is radically different than traditional speech recognition and is designed specifically for voice searching extremely
large directories of more than 1,000,000 records. It is the only proven speech technology suitable for automating telecom carrier directory
assistance. Phonetic Systems dominates the large-scale, enterprise voice-enabled directory space with more than 95 percent market share,
supporting applications such as speech-driven auto attendants, speaker verification, and self-service information centers. Phonetic Systems'
blue chip customer list consists of hundreds of companies including Microsoft, Procter & Gamble, Bank of New York and FannieMae.
Phonetic Systems' corporate headquarters are in Bedford, Massachusetts. For additional information and to try an online demonstration, visit
www.PhoneticSystems.com.
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