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PARTECH SELECTS XORA TO DELIVER AUTO-PAGING AND WIRELESS ACCESS FOR ITS FIELD ENGINEERS
URL(s): www.xora.com
Nationwide deployment allows field force and customers self-service wireless
and voice access to enterprise applications
MOUNTAIN VIEW, Calif. - May 28, 2002 - Xora, Inc., a company that empowers the mobile workforce by providing wireless and voice access to enterprise applications, today announced that ParTech, Inc., a wholly owned subsidiary of PAR Technology Corporation (NYSE:PTC), the world's largest supplier of point-of-sale systems to the quick service restaurant market, has selected Xora to provide wireless and voice access for its field force to its enterprise applications.
The Xora Platform will enhance ParTech's business process efficiencies in both the call center and the field with:
Symbol… automatic paging of field engineers when new service cases are created in Clarify;
Symbol… response from field engineers directly to the Clarify application -- acknowledging the page, providing estimated time of arrival at customer site, updating actual arrival and departure times, logging part usage, and closing the service case on completion.
"We look forward to using the Xora product suite and enabling our field force mobile access to our existing Clarify field service application through wireless devices and voice recognition," said Tim Prodanovich, vice president customer service for ParTech. "We expect the Xora Platform will help drive productivity in both the field and the back office, and will improve customer service," added Prodanovich.
"We were looking for a proven product with real customers and have found both with Xora. The Xora suite will allow PAR's field technicians to update our Customer Relationship Database in real time, which in turn will allow us to pass information along to our customers in a timely manner."
In addition to giving access to field service information by wireless devices such as cell phones, PDAs and pagers, the voice recognition technology allows any telephone, even a landline phone, to be used to interact with the Clarify application.
Providing field engineers with the ability to log complex parts transactions in the Clarify system while in the field results in a more efficient business process, as well as a higher level of customer service and satisfaction. Additional benefits include freeing the field engineer from repetitive administrative tasks.
"We chose Xora because of its depth of experience in mobilizing enterprise applications, as well as completeness of the solution in the areas of multi-channel notification, speech recognition and both real-time wireless access and off-line, out-of-coverage access. Xora also provides a complete portfolio of services such as focused ROI analysis and mobile business process re-engineering, wireless security analysis and wireless device/service provider selection," concluded Prodanovich.
"This solution delivers ROI for ParTech at multiple points of use: call center efficiencies, field engineer productivity and proactive customer service," said Ananth Rani, vice president of products and services for Xora. "We have provided ParTech ONE single foundation to mobilize its enterprise data," added Rani.
About ParTech, Inc.
ParTech, Inc., a wholly owned subsidiary of PAR Technology Corporation (NYSE:PTC), is a leading provider of professional services, hardware and enterprise business intelligence software. ParTech develops, markets and supports software and hardware products that improve the ability of business professionals to make timely, fact-based business decisions. PAR is the world's largest supplier of Point-of-Sale systems to the quick service restaurant market with over 25,000 systems installed in over 95 countries. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PTC. For more information on PAR please visit its website at www.ParTech.com.
About Xora
The Xora Platform empowers the mobile workforce by providing wireless and voice access to enterprise applications, via wireless and wireline phones, PDAs, and the web. Xora Partners include IBM, Siebel, i2, Oracle, Amdocs (Clarify), Compaq, Vitria, Remedy, BEA, RSA SecurID, RIM, Intermec and Invisix. Founded in 1999, Xora is privately funded; the lead investor is Soundview Ventures. For more information, visit www.xora.com or call 650-314-6460.
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