|
Newsletters
|
|
|
|
|
Wireless Developer Network - Daily News
Visit the WirelessDevNet Symbian DevZone
Today's News |
Yesterday's News |
Submit News |
News-"wireless" Top Stories! |
Around-The-Web
| Wireless DevZones!
VoiceGenie and Convergent Voice Partner to Deliver Voice-Enabled Multi-Channel Contact Center Solutions
URL(s): www.convergentvoice.com & www.voicegenie.com
Next-Generation IVR coupled with cutting-edge voice technology dramatically improves customer service and reduces costs
Toronto, Canada and Rochester, NY. June 4, 2002 — VoiceGenie Technologies Inc., the world’s leading VoiceXML Gateway solutions provider, and Convergent Voice Inc., a leader in providing voice automated solutions and contact center consulting services, today announced their co-marketing and sales alliance.
The partnership between VoiceGenie and Convergent Voice will help bring more automated voice solutions quickly to market. Convergent Voice’s automated contact center solutions enable effective management of customer interactions through voice user interfaces. The customer experience is enhanced through the integration of multiple capabilities including advanced speech recognition, intelligent human agent integration, CRM database integration for personalized treatment and multi-modal device support for effective information dissemination. Coupled with the VoiceGenie Gateway, it provides a complete set of ready-to-use frameworks and automated agents.
While proprietary IVR solutions are limited and often result in frustrated callers "zeroing out" to expensive live agents, VoiceXML based solutions provide a simpler, more natural interface, allowing real-time access to information, reducing call on-hold times, and resulting in cost savings of up to 90% per call.
"We are now able to offer the marketplace applications that take advantage of the rich capabilities provided by the VoiceGenie VoiceXML platform," said David Lanning, President of Convergent Voice. "Our product synergies complement each other in a way that inspires confidence in companies focused on providing the ultimate in customer care."
As the integration of voice recognition technologies in enterprise contact centers continues to grow, the demand for compatible and flexible communication systems with effective user interfaces is becoming increasingly important. Enterprises and contact centers are adopting Voice-driven solutions based on open standards to deliver new efficiencies and user-friendly accessibility.
"We are pleased to announce the partnership between VoiceGenie and Convergent Voice. Our complementary solutions enable companies to deploy advanced platforms that support personalized customer care applications, dramatically improving productivity as well as responsiveness to the customer while reducing costs for the enterprise," said Stuart Berkowitz, President and CEO of VoiceGenie Technologies.
Planning, design and project management are essential components of Convergent Voice’s delivery models on the VoiceGenie Voice Web platform. The partnership ensures quality is factored into the process, from initial customer engagement and planning to installation, integration and maintenance.
About VoiceGenie:
VoiceGenie is the worldwide leader in VoiceXML Gateways, Development Environments, and Tools. Each day, deployed VoiceGenie infrastructure answers over one million calls. The VoiceGenie VoiceXML Gateway – first to offer 100% VoiceXML 1.0 and 2.0 compliance and first with support for multiple speech- and text-to-speech engines – allows any phone to access Voice Web applications developed using VoiceXML. VoiceGenie’s customers and partners comprise many leading organizations, including AT&T, France Telecom, SAP, Lucent, Intel, SpeechWorks, Nuance, Oracle, Eli Lilly, and more. VoiceGenie’s Gateway was ranked # 1 hosted VoiceXML Gateway by CT Labs, and given the 2001 Innovation Award by TMC Labs. For more information, please visit: www.voicegenie.com.
About Convergent Voice:
Convergent Voice is a premier provider of contact center solutions that enable companies to respond to customer needs more effectively by bringing advanced voice automation to your customer contact points. Convergent Voice’s expertise in providing superior applications, proven engagement methodologies and in-depth experience in wireless, IP and traditional telephony architectures enable rapid deployment of superior services that attract new customers and retain existing customers. For more information, please visit Convergent Voice’s Web site at www.convergentvoice.com.
|
|
|
|
