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SpeechWorks OpenSpeech DialogModules and OpenSpeech Recognizer Deployed on NetByTel's Standards-Based OpenVoice Application Platform and Solutions
Standards-Based Speech Software Ensures Rapid Time to Market of High Quality Speech Services for Enterprise Contact Center Clients
BOCA RATON, Fla., Oct 7, 2002 - SpeechWorks International, Inc. (Nasdaq: SPWX), the global leader in speech technologies
and services, today announced that its OpenSpeech DialogModules(TM) software and OpenSpeech Recognizer(TM) software is being used by
NetByTel, the leader in voice-enabled, phone self-service. NetByTel's OpenVoice(TM) 3.0 suite of solutions deliver natural and engaging
voice-enabled telephone solutions that improve customer service while reducing operating expenses and increasing revenues for contact centers.
NetByTel announced its OpenVoice 3.0 Solutions and Application Platform today at Conversations 2002, SpeechWorks' International User Group
Conference (see related release, "NetByTel Adds VoiceXML 2.0, SMS Messaging and Outbound Calling to Its Proven and Affordable Phone
Self-Service Solution").
NetByTel's OpenVoice Application Platform utilizes the SpeechWorks OpenSpeech Recognizer software, a speech recognition engine optimized for
VoiceXML 2.0, and Speechify(TM) software, the most natural sounding TTS engine available today, to deliver a superior caller experience.
Industry's First VoiceXML-Based Objects
OpenVoice 3.0 also takes advantage of SpeechWorks OpenSpeech DialogModules(TM) software, the industry's first standards-based VoiceXML
objects that ensure quicker time-to-market and higher quality speech applications. OpenSpeech DialogModules software uses a pre-packaged, proven
call flow that ensures a consistent user interface for high levels of caller success in speech service transactions.
"Ensuring rapid time to market and quality voice-enabled transactions is a priority for NetByTel and its clients," said Neal Bernstein, NetByTel Founder
and Executive Vice President. "SpeechWorks DialogModules allow us to deliver high quality speech solutions in a short period of time. As a result, our
clients receive a consistent user interface for improved customer service while reducing operating costs and increasing revenues." NetByTel
end-clients include ABN AMRO Mortgage Group, Computers4Sure, Micro Warehouse, Office Depot, Readers Digest, Walmart.com, and others.
OpenVoice 3.0 takes advantage of SpeechWorks OpenSpeech DialogModule software to collect Yes/No responses, Digits, AlphaNumeric strings and
Phone Numbers in speech applications. The platform also leverages SpeechWorks' commerce-related OpenSpeech DialogModules for collecting
Name and Address, Social Security numbers and Currency. These OpenSpeech DialogModules help create a natural language dialog for building
standards-based, speech-enabled commerce applications that allow callers to order a product or catalog, change account information, open a new
account, or provide other commerce-related information over the phone. In addition, Name and Address DialogModules offer companies significant
cost savings by automating the collection of name and address information that previously required live agent assistance because touchtone systems
are not capable of collecting this information.
"NetByTel's ability to quickly deliver standards-based, high quality speech applications in a hosted delivery model, without compromising caller
interactions, is ideal for clients that want a complete end-to-end solution," said Steve Chambers, chief marketing officer at SpeechWorks.
"SpeechWorks developed its OpenSpeech product line to support partners like NetByTel with open, standards-based speech technologies engineered
for faster partner integration and superior performance on partner platforms."
When OpenSpeech DialogModule software is deployed in conjunction with other components of SpeechWorks' OpenSpeech(TM) product line such as
the OpenSpeech Insight(TM) analysis and reporting tool and the OpenSpeech Recognizer engine, the combined solution delivers advanced recognition
accuracy especially for wireless users and a reporting tool featuring a suite of powerful management and diagnostic reports that place the
management and effectiveness of a speech service in the hands of the service provider.
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