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Sanyo Ranks Highest in Overall Wireless Mobile Phone Satisfaction in the J.D. Power and Associates 2002 U.S. Wireless Mobile Phone Evaluation Study
Innovative Sanyo
Phone With Built-in Camera Is Now Available in Sprint Stores Nationwide
CHATSWORTH, Calif., Dec 2, 2002 - Sanyo ranks highest in overall customer satisfaction with
wireless mobile phones, according to the J.D. Power and Associates 2002 U.S. Wireless Mobile Phone Evaluation Study(SM).
The 2002 U.S. Wireless Mobile Phone Evaluation Study(SM), the first-ever J.D. Power and Associates study of this product category,
measured customer satisfaction in 27 of the largest U.S. markets with the top seven wireless mobile handset providers based on responses
from 5,259 households.
According to the J.D. Power and Associates study, Sanyo consistently performed above the industry average in the five major areas driving
satisfaction with wireless mobile phones. Those areas (in order of importance) are: physical design, features, operation, battery function and
durability. According to J.D. Power and Associates, exceeding customer expectations in these areas substantially raises the possibility that
subscribers will buy the same brand the next time they are in the market to replace or upgrade their wireless mobile phones.
"Sanyo is proud to be ranked highest in the J.D. Power and Associates 2002 U.S. Wireless Mobile Phone Evaluation Study(SM)," said
Atsushi Kodera, group vice president and general manager of Sanyo Fisher Company's Communications/Information Technology division. "In
our ongoing partnership with Sprint, Sanyo has been offering U.S. consumers a consistently innovative lineup of wireless handsets, including
America's first color screen phone, America's thinnest phone, and the newly-available SCP-5300, America's first phone with a built-in digital
camera. Our ranking in the J.D. Power and Associates study is strong demonstration that Sanyo is on target with the design, features and
functionality that customers want."
Sanyo's new SCP-5300 camera phone, now available at Sprint Stores nationwide, offers convenient portrait flash and zoom capability, along
with the outstanding call clarity of the Sprint nationwide PCS network. With the easy-to-use Sanyo SCP-5300 and advanced Sprint PCS
Vision service, wireless customers can instantly shoot, view and share photos nationwide.
At the 2002 Consumer Electronics Show, Sanyo's SCP-6000 wireless phone (America's thinnest at .39 inches) received a prestigious
Innovations 2002 "Best of Innovations" Award in the Wireless Communications category. The CES Innovation awards, sponsored by the
Consumer Electronics Association (CEA), focus on product design.
Also at the 2002 CES, the feature-packed Sanyo SCP-5150 wireless phone (a successor to the model SCP-5000, America's first color
screen phone) was an Innovations 2002 Design and Engineering Showcase honoree.
Additionally this year, cable television network TechTV gave the Sanyo IMT-2000 3G prototype phone a "Best of CES" award for Telephony.
The futuristic handset featured an ultra-vivid Organic Light Emitting Diode (OLED) display and twin built-in CCD cameras.
About Sanyo
Sanyo Electric Co., Ltd. (Nasdaq: SANYY) is a $20 billion manufacturer and distributor of consumer and commercial electronics, including
multimedia and telecommunication products. Based in Chatsworth, California, Sanyo Fisher Company (a division of Sanyo North America
Corporation, a subsidiary of Sanyo Electric Co., Ltd.) markets PCS phones, audio systems, portable and mobile audio equipment, televisions,
DVD players, dictation machines, digital still cameras, home appliances, LCD projectors, security video equipment and air conditioning systems.
For more information, visit Sanyo's U.S. web sites at www.sanyo.com and www.sanyowireless.com .
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business
sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are
based on responses from millions of consumers annually.
About Sprint
Sprint is a global communications company serving more than 26 million business and residential customers in over 70 countries. With
approximately 75,000 employees worldwide and more than $26 billion in annual revenues, Sprint is widely recognized for developing,
engineering and deploying state-of-the-art network technologies, including the United States' first nationwide all-digital, fiber-optic network and
Sprint's award-winning Tier 1 Internet backbone. Sprint provides local voice and data services in 18 states and operates the largest
100-percent digital, nationwide PCS wireless network in the United States.
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