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Viewlocity and EnvoyWorldWide Partner to Offer Real-time Notification Solutions for the Adaptive Supply Chain
BEDFORD, Mass.--April 21, 2003--
Integrated Offering Increases Ability to Manage Unplanned Events
EnvoyWorldWide, Inc., a leading provider of real-time interaction management and notification services, today announced the integration of its EnvoyXpress 9.0 platform into Viewlocity's (OTCBB: VLCY) Supply Web Applications (SWA) suite. The integration enables companies utilizing Viewlocity's Adaptive Supply Chain solutions to ensure continuity of operations by opening a two-way communications channel for notification and response to unplanned events.
Viewlocity's SWA leverages business logic to note when an event or circumstances deviate from the initial plan, and provides companies with options for adjustment before compromising customer satisfaction, product delivery or an expensive recovery. The interactive capabilities built into EnvoyXpress 9.0 enables SWA to programmatically trigger an event-based notification to which customers can respond in real-time to complete the business workflow. The automation of the notification process enables customers to virtually eliminate information latencies in the supply chain, minimize communications costs and enhance reach to mobile workforces.
The integrated solution, available now, is ideal for managing supply chain disruptions. As an example, if Viewlocity's SWA detects that delivery of a key component for a PC manufacturer is going to be delayed, EnvoyXpress recognizes the event, and triggers an interactive message. From a BlackBerry or other wireless device, the agent may choose to accept the available quantity and backorder the remainder, accept delivery from an alternate supplier or cancel the order. EnvoyWorldWide tracks the response and submits data back to Viewlocity to complete the workflow.
"Viewlocity has been a pioneer in creating a comprehensive Adaptive Supply Chain solution, enabling companies to manage supply chain events efficiently and immediately and drive them through resolution," said Ben Levitan, president and CEO of EnvoyWorldWide. "The integration of EnvoyWorldWide's notification services and Viewlocity's SWA ensures a solution with zero time to critical information, and zero time to best response for any given event."
EnvoyWorldWide's highly customizable notification services enable businesses to establish automated, fully interactive voice and text communications with customers, suppliers, partners and employees. The Viewlocity partnership demonstrates the effective delivery of real-time messages to a variety of wireless devices (including BlackBerry devices), along with the ability to both deliver and respond to multiple options in the case of an unplanned event, route and escalate between devices and suppliers, and track responses for management of the entire resolution process.
"Our partnership with EnvoyWorldWide takes the concept of realizing the real-time enterprise to the next level," commented Michael Sherman, chief technology officer at Viewlocity. "Through automated notification services, two-way wireless functionality and the ability to route messages until an event is resolved, Viewlocity offers the most complete solution for Adaptive Supply Chain management on the market today."
About EnvoyWorldWide
Leading companies are using EnvoyWorldWide's real-time interaction management services to drive customer and partner communications, enhance business continuity efforts and communications-enable the enterprise. The company's services facilitate automated, fully interactive voice and text communications to landline phones, faxes, email, pagers, SMS and WAP phones, PDAs, BlackBerrys and other wireless devices. Funded by Battery Ventures, Sofinnova Partners and Longworth Ventures, EnvoyWorldWide is headquartered in Bedford, Massachusetts. More information on EnvoyWorldWide can be reached by calling 888.252.7837 or at www.envoyworldwide.com.
About Viewlocity
Viewlocity is a leading provider of adaptive supply chain management applications. The solutions combine financially optimized supply chain planning with adaptive execution to detect and respond to potential problems and opportunities as they occur, enabling companies to operate with more speed, efficiency, and flexibility than ever before. Viewlocity's customers experience dramatic improvements in on-time fulfillment, transportation costs, inventory costs, and operations as a result of implementing Viewlocity's software. For more information, call 1-(877) 512-8900 or visit our website at www.viewlocity.com.
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