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Insignia Solutions to Demonstrate Over-The-Air Repair(tm) On GPRS and CDMA Phones at CTIA


Secure System Provisioning(tm) technology shown on multiple phones with live server connections in Intel PCA Partner booth

Fremont, CA, March 17, 2003 - Insignia Solutions(r) (NASDAQ: INSG) is demonstrating Insignia Secure System Provisioning(tm) (SSP) on several phones utilizing GPRS and CDMA networks at CTIA Wireless 2003, March 17-19 in New Orleans, LA. Appearing in the Intel PCA Developer booth #3866, Insignia is demonstrating the capability for Over-The-Air Repair of mobile terminals using its scalable and efficient end-to-end system using live GPRS and CDMA networks connected to its carrier-grade back-end server software. Insignia is also demonstrating how Secure System Provisioning works well on devices using Intel FLASH and Intel XScale CPUs, as well as Intel-based servers in the enterprise.

The spiraling cost of phone recalls and associated customer care costs due to increasingly complex devices is driving the need for a complete offering that is designed to integrate seamlessly into the existing wireless infrastructure. Insignia Secure System Provisioning is the only Over-The-Air Repair system on the market that combines a ground up architecture for wireless networks with a massively scalable back-end server system and an open architecture that heavily leverages SyncML DM and other emerging standards. This enables mobile operators and device developers to deploy an efficient and secure technology that scales from one to hundreds of millions of subscribers and that fully leverages their existing infrastructure to provide maximum compatibility with diverse technologies and devices.

"As increasing complexity is packed into mobile handsets, solving the growing issue of phone recalls is crucial to mobile operators and handset manufacturers," commented Peter Bernard, chief product officer, Insignia Solutions. "Working with Intel, these demonstrations show how our Secure System Provisioning software provides Over-The-Air Repair through an open, standards-based system that is scaleable, secure and delivers fast ROI by integrating closely into existing infrastructures."

Phone recalls and customer care costs due to software issues have already had a profound effect on a number of manufactures and operators, with hundreds of millions of dollars spent fixing these issues through costly and timely recalls involving consumers mailing their phones or physically bringing them into service centers. In 2001 in Japan alone it was estimated that over 17% of feature phones required a software recall and software recalls are estimated to cost over $50 per phone when including all operator and manufacture costs as well as churn and loss of airtime.

As data enabled phones become more complex and widespread in other geographies, the costs to the industry begin to spiral out of control. Insignia graphically demonstrates the effect of this increasing trend of recall and customer care costs with its interactive calculator at www.insignia.com/calc.

About Insignia Solutions

Insignia provides an essential ingredient to mobile operators and terminal manufacturers by enabling Over-The-Air Repair of a growing complex and diverse community of devices on the network. Insignia's products and services radically reduce customer care and recall costs, maintain device integrity, and enable a wide range of new mobile services. Founded in 1986, Insignia has a long history of innovation, stewardship of major industry standards, and the trust of dozens of manufacturers around the world. Insignia Solutions is traded on NASDAQ under the symbol INSG. The company is headquartered in Fremont, California with R&D and European operations based in the United Kingdom. For additional information about Insignia or its products please visit http://www.insignia.com.



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