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WirelessDevNet.com Press Release
Envox Worldwide and Metaphor Solutions Partner to Deliver VoiceXML-based Speech Solutions
SPEECHTEK, NEW YORK, NY, September 29, 2003 -Envox Worldwide, a leading global provider of voice-enhanced communications solutions, and Metaphor Solutions, a leading innovator in packaged speech IVR (Interactive Voice
Response) applications, today announced a partnership that promises to advance open, standards-based communications solutions. The two companies have aligned to provide the products and services needed to develop, deploy and maintain speech solutions that improve customer satisfaction, lower operating costs and create new revenue opportunities.
As part of the agreement, Metaphor has ported its extensive suite of packaged VoiceXML-based speech IVR applications to the Envox 5 Communications Development Platform. These applications will be offered to customers on either hosted or on-premise basis. Additionally, they will be available through the Envox Worldwide Global Partners Network. The two companies will also work together on market and customer development activities, targeting call center solutions in a range of industries including healthcare, financial services, retail and government.
"The Envox 5 platform offers tremendous price/performance advantages," said Dr. Michael Kuperstein, founder and CEO of Metaphor Solutions. "It provides outstanding VoiceXML capabilities in a platform optimized for standards-based interaction with enterprise IT systems, including email, web services and back office systems. Our combined offering simplifies solution customization and integration with existing systems."
"Metaphor's approach to offering high quality, packaged, speech IVR applications significantly reduces the cost, complexity and risk of deploying this type of solution. This is a major step towards mass adoption of speech-enabled solutions," said Henrik Thomé, CEO of Envox Worldwide.
"Envox is committed to providing strategic partners like Metaphor with the best VoiceXML platform available for deploying voice-enhanced communications solutions. We plan to collaborate with them to ensure that market and customer requirements are satisfied on an ongoing basis."
About the Envox 5 Communications Development Platform
Envox 5 is an open, standards-based communications development platform. Key features include a graphical programming environment, an embedded VoiceXML browser, numerous integrations for leading telephony and speech products, and powerful management tools for easily configuring, monitoring and managing large-scale deployments. Envox 5 is a true multi-modal platform that combines sophisticated call control functions with built-in speech, web, email, fax and data communications capabilities.
The Envox 5 platform supports a wide range of communications standards, enabling developers to snap the voice solutions they create into diverse telephony, data, web services and back office environments. The platform leverages existing investments in hardware, software and solutions development, while providing a smooth migration path to the emerging standards and enabling technologies that will be required in the future.
About Envox Worldwide
Envox Worldwide is headquartered in Stockholm and Boston. With over 300,000 ports deployed on a global basis, the company is a leading provider of voice-enhanced communications solutions for service providers and enterprise customers that enable any time, anywhere information access and transactions. Its software and services reduce the cost, time-to-market, and complexity of developing these solutions, which currently include interactive voice response, enhanced self-service, automated directory assistance, voice-enabled CRM, alerts & notifications, mobile Internet, voice portals and unified communications, among others. The company delivers its solutions through a global network of channel partners, including VARs, Systems Integrators, Service and Solution Providers, ISVs, OEMs, ASPs, consultants and other resellers. For more information, please visit www.envox.com.
About Metaphor Solutions
Metaphor Solutions, Inc. offers speech IVR (Interactive Voice Response) solutions to call centers and enterprises with the most human-like caller experience at the lowest cost of deployment. The Company achieves this through its proprietary Conversation Manager that allows the fastest and most flexible speech IVR application development in the industry. Using the Conversation Manager, Metaphor has pre-packaged and pre-tested speech IVR applications so that small and medium enterprises can enjoy the large labor savings and superior caller experience of speech IVR with significant reductions in the cost, risk, complexity, and time to market. The Company's packaged speech IVR applications run on standard voice gateways based on VoiceXML and SALT. The Company markets its applications directly as well as through a network of partners and resellers. Deployments can be hosted or installed on-premise. Callers can dial into Metaphor's inventory of speech applications and experience them live using the published numbers on the Company website at www.metaphorsol.com.
Metaphor Solutions is exhibiting at Booth #706 at the SpeechTEK show in New York this week.
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