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WirelessDevNet.com Press Release
SOURCEONE HEALTHCARE TECHNOLOGIES SELECTS FIELDCENTRIX TO AID IN FIELD SERVICE AUTOMATION
IRVINE, Calif. and MENTOR, Ohio, April 7 -- SourceOne
Healthcare Technologies, the leading distributor of imaging equipment,
radiographic supplies and services to healthcare facilities, today announced
the selection of FieldCentrix(R) Inc. as its field service automation vendor
of choice. With this project, SourceOne will equip its 800 field service
engineers with FieldCentrix FX Mobile(R) wireless workflow software and mobile
computers running Windows Mobile 2003 software for Pocket PC's to automate and
streamline its field service workforce.
This project, once completed, will allow SourceOne's field service
engineers to capture data electronically through a Pocket PC device,
essentially creating a detailed service record, complete with an electronic
signature and seamless wireless direct communication with the company's
customer service center.
"Because of FX Mobile(R), SourceOne's field service engineers will have
the ability to close service tickets, track scheduled services and manage
service events -- all in real time," said Chris O'Brien, SourceOne's senior
vice president of service. "The software will also provide the field service
engineers with real-time work orders, automated workflow, equipment and site
history, parts and customer information, automatic time sheets, inventory
management and e-mail messaging. Not only will this enhance our customer's
experience with SourceOne, but it will allow us to control costs and maximize
the performance of our team," O'Brien continued.
The FieldCentrix implementation is expected to also drive benefits across
SourceOne's service operations group, including its customer support center
and national parts and logistics center. "In keeping with our 2004 corporate
goals, we wanted to find a solution that would enable SourceOne to increase
customer satisfaction and improve service efficiencies -- both important
factors in our ongoing drive to maximize profitability," explained Jerry C.
Cirino, president and CEO of SourceOne. "We chose FieldCentrix because it
fulfilled all of these objectives. Other key differentiators include the
company's proven implementation and deployment success, as well as its ability
to meet our need for an integrated solution," Cirino continued.
"SourceOne was looking for a way to cut costs, increase operational
efficiency, and improve cash flow -- all while providing outstanding service
to its customers," said Rick Roll, FieldCentrix president and CEO. "With FX
Mobile, the company can do it all -- it's an ideal fit."
The entire FieldCentrix solution uses key Microsoft technologies within
the mobile space to deliver a leading-edge field service solution to
enterprise class customers. "Windows Mobile-based devices are invaluable
business tools, providing a powerful yet easy way to conduct business in a
variety of industries, but they reach new levels of usability when they are
enabled with wireless data access," said Julie Wymetalek, manager of the
Mobility Partner Advisory Council (MPAC) at Microsoft Corp. "FieldCentrix's
offerings take advantage of the wireless capabilities in Windows Mobile 2003
software, providing a streamlined way for SourceOne to service its products
and customers."
About FieldCentrix
FieldCentrix pioneered mobile field service automation in 1998 and now
offers the most advanced service management software for the field service
industry. Its award-winning FieldCentrix Enterprise solution streamlines and
automates costly and time-consuming service processes and seamlessly links all
field service elements -- including technicians, customers, parts suppliers,
and the office -- to provide unparalleled operational efficiencies and
customer satisfaction. FieldCentrix targets service organizations that
dispatch personnel and parts for equipment installation, repair, and
maintenance in the medical equipment, real estate services, industrial,
communications, high technology and building trades sectors. The company is
headquartered in Irvine, Calif. and has offices throughout North America.
FieldCentrix is a member of the Microsoft Mobility Partner Advisory
Council (MPAC), an invitation-only program developed by Microsoft to empower
partners to create software solutions for Windows Mobile-based devices by
providing them with the tools and programs they need to be innovative and
successful. For more information about FieldCentrix visit
http://www.fieldcentrix.com.
About SourceOne Healthcare Technologies
Headquartered in Mentor, Ohio, SourceOne Healthcare Technologies is a
leading provider of imaging equipment, radiographic supplies and services
tailored to healthcare facilities including those transitioning to a digital
imaging environment. Its broad equipment and consumables lines, as well as
nationwide manufacturing, e-logistics, sales professionals and field service
engineers enable customers to turn to SourceOne as the best-in-class, single
source for effective supply chain and medical imaging management. SourceOne is
a privately held company of Platinum Equity, a global acquisitions firm
specializing in the strategic operation of mission-critical companies. For
more information visit http://www.sourceonehealth.com.
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