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WirelessDevNet.com Press Release
Edify Introduces New Platform For Building, Deploying And Managing Business Speech Applications
SANTA CLARA, Calif., Aug. 2 -- Edify Corporation, a leading
global supplier of voice and speech solutions, and a subsidiary of S1
Corporation, today introduced Edify Voice Interaction Platform(TM) (EVIP) 9.0,
a comprehensive voice system that enables enterprises to build, execute and
manage speech applications across the entire enterprise. EVIP 9.0 integrates
powerful automation software with an open, extensible architecture that
supports enterprise requirements to integrate emerging standards and
technologies such as Voice over Internet Protocol (VoIP), Session Initiation
Protocol (SIP), VoiceXML and SALT. With these innovations, enterprises can
now more efficiently provide enhanced customer services. Edify EVIP 9.0 also
enables organizations to automate many transactions that formerly required
live customer service agent assistance, such as customer inquiries, product
support questions, checking account balances or proactive outbound
notification. As a result, enterprises can quickly adapt to changing business
needs and market trends, increase operational efficiency, and increase the
quality of customer service at reduced costs.
EVIP 9.0 comes at a time when the move towards the convergence of voice
and data has become inevitable for global enterprises. The driving force
behind this inflection point is centered on the rapid advancement in VoIP
technology innovation and the rising costs associated with traditional
telephony infrastructure and bandwidth.
"With the release of EVIP 9.0, enterprises can now take advantage of
technology innovations to create a new and better way to implement speech
technology within their organization while drastically reducing telephony
infrastructure costs," said Mitch Mandich, president and CEO at Edify
Corporation. "With its open, standards-based architecture, Edify's proven
platform provides customers with the highest degree of application
flexibility, scalability, and data connectivity available. Edify's support
for VoIP and standards, such as VoiceXML and SALT, eliminates concern over
application functionality and compatibility issues, allowing enterprises to
maintain their Edify and/or standard VoiceXML applications on any
infrastructure -- VoIP or standard public switched telephone networks (PSTN)."
Edify's New Platform Speaks to Customer Needs
"Enterprises are looking for solutions that enable them to cost
effectively implement new speech applications while still leveraging their
existing infrastructure," said Daniel Hong, voice business analyst at
Datamonitor. "Edify's vision for the future of speech applications, combined
with their proven technology and large customer base, strongly positions Edify
in the marketplace. With the release of EVIP 9.0, Edify further raises the
bar for this highly dynamic industry."
Customers and Partners Voice Their Opinion on EVIP 9.0
More than 2,000 companies are already using Edify's voice and speech
solutions to bring a more personalized touch to interacting with their
customers and are realizing significant returns on their Edify investment.
Cole Managed Vision, one of the leading managed vision care benefit providers
is one of those companies.
"Edify's proven voice and speech applications have been the key to
increasing our customer service excellence," said Sherri Cox, director, call
center operations at Cole Managed Vision. "We look forward to exploring the
next generation of speech technology for building and deploying highly
scalable enterprise self-service solutions."
In several industries, quality of customer care is becoming a key
differentiator of companies providing services. Many companies, including
ALLTEL Communications and Kodak are improving customer service and reducing
costs with Edify-driven applications that range from self-service call
management to special order services.
Edify Partners, such as Verizon, also see the benefits of advancements in
voice and speech technology, "Verizon's priority is helping enterprise
business customers significantly improve customer service and lower telephony
infrastructure costs related to speech-based operations," said Julie
Burroughs, director of market solutions, call center services at Verizon.
"With Edify's platform, we not only help our customers meet their business
goals, but also prepare them for the future by supporting emerging standards
and technologies such as VoIP, VoiceXML, and SALT."
EVIP 9.0's component architecture and approach to Voice and Speech
applications brings to the marketplace a system that seamlessly interoperates
with others and exchanges data through a variety of standard or proprietary
interfaces. The system includes data access components, enhanced speech
recognition from its third party providers, application development,
monitoring and reporting. As a result, Edify developers can easily leverage
the correct blend of open standards and native platform capabilities required
for business solutions.
EVIP 9.0 will be available during the third quarter of 2004.
About Edify Corporation
With fourteen years of industry leadership and innovation in voice and
speech applications, Edify(R) has changed the way more than 2,000 global
companies enhance customer service. Applications built with Edify are
scalable, multilingual and flexible, allowing companies to easily integrate
backend systems with multiple contact interfaces. Edify's open, standards-
based platform successfully manages millions of customer interactions every
day across a broad range of industries. Edify's Speech Solutions Group and
consultancy experts assist customers with the design and deployment of speech
solutions that provide increased customer satisfaction with reduced costs.
You speak, we deliver(TM).
Additional information about Edify may be obtained by calling 408-982-2000
(USA), 81-3-5532-7827 (Japan) or +44 162 885 0222 (Europe, Middle East,
Africa) or via the World Wide Web at http://www.edify.com.
About S1 Corporation
S1 Corporation is a leading global provider of integrated front-office
applications for more than 4,000 banks and insurance providers around the
world. Comprised of applications that address virtually every market segment
and delivery channel, S1 solutions help integrate and optimize an
institution's entire front office, resulting in increased operational
efficiencies, revenue opportunities and overall customer satisfaction. S1 is
the only provider with the proven experience, breadth of products and
financial strength to empower financial services companies' enterprise
strategies. Additional information about S1 is available at http://www.s1.com
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