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WirelessDevNet.com Press Release
Vocomo Introduces Version 2.0 of Its VoiceXML IVR Platform
CUPERTINO, Calif., June 8 -- Today, Vocomo(R) Corporation,
the pioneer in next-generation Interactive Voice Response (IVR) systems,
announced immediate availability of VocomoVoice Response 2.0, a
standards-based VoiceXML IVR software that enables businesses to easily and
quickly deploy automated phone services that can improve employee
productivity, reduce costs, increase customer satisfaction, and create new
revenue opportunities.
"Vocomo's sophisticated IVR systems easily tie the power of speech to the
backend business database for voice driven data access that rivals the ease of
use of online systems," said Garret Blake, IT Manager for Provident Funding,
one the nation's leading mortgage lenders. "This has allowed us to easily and
quickly extend automated phone services to our existing Web services."
"VocomoVoice Response 2.0 has positioned itself as one of the leading
VoiceXML-based speech platforms," said Steve Chambers, President of
SpeechWorks, a division of ScanSoft. "Vocomo's support for SpeechWorks field
proven technologies and applications, including our latest OpenSpeech
Recognizer 3.0, will accelerate the development and deployment of high-quality
speech solutions."
"Brooktrout continues to work closely with Vocomo to ensure
interoperability and high performance for their voice products," said Eric
Giler, President of Brooktrout Technology, a leading supplier of enabling
technology for the New Network(TM). "Brooktrout's TR1000 speech processing
platform enables Vocomo to deploy their voice applications quickly and with
confidence. We look forward to continuing our relationship to deliver
advanced voice solutions."
"Vocomo's exceedingly capable turnkey IVR systems with their reliability
and flexibility create business opportunities for us to develop VoiceXML
applications and deploy them quickly on a consistent hardware/software
platform," said Johnny Lin, CEO of Quality Call Solutions, a leading provider
of integrated solutions for call centers. "Standards-based VocomoVoice
Response 2.0 offers the ease of deployment and affordable costs that our
clients have come to expect."
"The robustness and many new features supported in this new version 2.0
were driven by our experience from the upwards to 100 deployments since
version 1.0 was released 14 months ago," said Jim Ozimek, Vice President of
National Sales at Vocomo. "With the support of our many partners, we now
deliver these advancements to our customers, who benefit through easy and
quick deployments of automated phone services that increase caller
satisfaction and reduce costs."
VocomoVoice Response 2.0 Capabilities
Businesses around the world are implementing phone automation as part of
their constant effort to increase phone automation and reduce costs while
increasing customer satisfaction and employee productivity. VocomoVoice
Response 2.0 IVR software allows businesses to extend existing or new Web
applications to be accessible by any phone at the lowest total cost of
ownership. New and enhanced features introduced in the VocomoVoice Response
version 6.0 include:
Operating Systems: Fully supported on Microsoft Windows and Linux.
Enhanced VoiceXML support: 100% support for VoiceXML 2.0 and 1.0 with
full support of SRGS 1.0, ABNF, and SSML 1.0.
Extended grammar support: JSGF, IBM BNF, and Nuance GSL; and ECMA
Script Action Tags for JSGF, SpeechWorks OSR Tag Format, and Nuance
NLU.
Expanded support for speech technologies: Latest SpeechWorks products
from ScanSoft, including OpenSpeech Recognizer 3.0 and Speechify 3.0;
IBM Speech Technologies, Rhetorical rVoice 4.1, and LumenVox SRE.
Operations and administration: Web-based administration console for
system remote configuration and management; advanced call logging,
statistics, and reporting; and email alert mechanism.
Versatile telephony connectivity: Analog and digital telephony
connectivity via Brooktrout TR1000 boards and Dialogic JCT series
boards; and Voice over IP using Dialogic's Host-based Media Processing
software.
About Vocomo(R) Corporation
Vocomo is a leader in next-generation Interactive Voice Response (IVR)
products for small and medium size businesses. Vocomo is making IVR technology
more affordable and accessible to customers through standards-based
technology. Vocomo's next-generation IVR product line -- VocomoVoice(R) --
enables companies to easily and quickly deploy automated phone services that
can improve employee productivity, reduce costs, increase customer
satisfaction, and create new revenue opportunities. VocomoVoice allows
companies to extend existing or new Web applications to be accessible by any
phone at the lowest total cost of ownership. Vocomo's technology partners
comprise leading organizations, including Intel, Dell, IBM, Brooktrout,
ScanSoft, and Rhetorical Systems. Vocomo is a privately held company based in
Cupertino, California. For more information please visit:
http://www.vocomosoft.com or call toll free 800-780-8626.
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