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WirelessDevNet.com Press Release
VoiceGenie And Data Connection Offer Service Providers VoiceXML-Based Unified Messaging Solution
TORONTO & LONDON--July 21, 2004--VoiceGenie Technologies, the world's leading provider of VoiceXML platforms and open communications solutions for next-generation customer care, and Data Connection, one of the world's premier developers and suppliers of messaging, conferencing and communications solutions, today announced their co-marketing and technology partnership. Offering NeXusPoint(TM), VoiceGenie's flexible, VoiceXML-based framework, alongside Data Connection's MailNGen next-generation messaging solution, the two companies reported that extensive testing of the joint offering has been successfully concluded. Running on readily available commodity hardware, the joint solution gives Service Providers the option to deploy a fault-tolerant voicemail or unified messaging solution without capital expenditure on dedicated hardware.
VoiceXML is the standard of choice for next-generation Telephony User Interfaces because of the flexibility it offers to users," said John Palombo, VP Sales, Internet Applications at Data Connection. "With NeXusPoint, VoiceGenie provides an industry-leading VoiceXML platform including many advanced features, making it an ideal addition for our MailNGen solution."
MailNGen is a flexible, modular multimedia messaging solution, allowing Service Providers to deploy a range of voicemail, email, webmail and fax message services through a single mailbox universally accessible from the phone or the desktop. By enabling mailbox access using VoIP and HTTP, in a scalable IP-distributed architecture, MailNGen truly offers messaging for next-generation networks.
NeXusPoint is an open, VoiceXML-based framework for the development, deployment and hosting of sophisticated speech or touch-tone services. Engineered in a completely open standards-based architecture, it supports all leading ASR and TTS engines and allows users to choose from various fully integrated turnkey packages. With its feature-rich and robust design, it fits any type or size of business, readily supporting deployments ranging in size from single-server, 4-port systems to deployments scaling up to thousands of ports.
"We're excited to be working with Data Connection, because of its well-deserved reputation for providing high-quality, scalable products with exceptional customer support," said Frank Tersigni, VP of Channels and Business Development. "The MailNGen solution, in conjunction with VoiceGenie's NeXusPoint framework, provides a powerful messaging system for Service Providers operating traditional, next-generation or hybrid networks."
VoiceXML-based Telephony User Interfaces (TUIs) can easily be customized to provide tailored functionality. For example, in a voicemail environment, a Service Provider may choose to provide TUIs tailored for particular subscriber groups, or to implement a menu structure that exactly replicates a legacy voicemail system so that users do not need to be re-educated. An open, VoiceXML-based solution allows for an easy and efficient integration of a broad range of features and functionality, allowing for flexibility in the choice of equipment within the Service Provider's network and the effective offering of value-added messaging services to consumers, businesses and virtual ISPs.
About VoiceGenie
VoiceGenie Technologies Inc. is the world's leading provider of VoiceXML platforms and open communications solutions for next-generation customer care. Headquartered in Toronto, Canada, VoiceGenie offers a flexible, standards-based framework that includes platforms, packaged solutions, custom applications and services. Our solutions help Enterprises and Telecommunications Service Providers quickly and easily deliver speech or touch-tone applications to automate customer and employee self-service transactions. Since the initial development of markup-based dialog languages including Phone Markup Language (PML) in 1995, and VoiceXML in 1999, VoiceGenie has recognized the value of open-standards environments for delivering exceptional and cost-effective customer service and continues to support and influence the direction of the standard. For more information, visit http://www.voicegenie.com.
About Data Connection
Data Connection Limited (DCL) is the leading independent developer and supplier of Conferencing, Messaging, Directory and Network Protocol software. Customers include BT, Cisco, Lucent, SBC and Verizon. Its MetaSwitch division supplies the VP3500 Series Class 5 Softswitch to a wide range of telecoms service providers. Data Connection is headquartered in London UK, with US offices in Reston, VA, Alameda CA and Dallas TX. It was founded in 1981 and is privately held. During each of the past 22 years, its profits have exceeded 20% of revenue. Last year sales exceeded $40 million, of which over 90% were outside the UK, mostly in the US. For more information on Data Connection, see www.dataconnection.com. For more information on MailNGen, see www.mailngen.com.
Data Connection and MeetingServer are trademarks of Data Connection Limited and Data Connection Corporation. VoiceGenie VoiceXML Gateway and NeXusPoint are trademarks of VoiceGenie Technologies Inc. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.
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