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WirelessDevNet.com Press Release
Vocomo Introduces Version 2.0 of Its VoiceXML IVR Platform
CUPERTINO, Calif., June 8 -- Today, VocomoŽ Corporation, the pioneer in next-generation Interactive Voice Response (IVR) systems, announced immediate availability of VocomoVoice Response 2.0, a standards-based VoiceXML IVR software that enables businesses to easily and quickly deploy automated phone services that can improve employee productivity, reduce costs, increase customer satisfaction, and create new revenue opportunities.
"Vocomo's sophisticated IVR systems easily tie the power of speech to the backend business database for voice driven data access that rivals the ease of use of online systems," said Garret Blake, IT Manager for Provident Funding, one the nation's leading mortgage lenders. "This has allowed us to easily and quickly extend automated phone services to our existing Web services."
"VocomoVoice Response 2.0 has positioned itself as one of the leading VoiceXML-based speech platforms," said Steve Chambers, President of SpeechWorks, a division of ScanSoft. "Vocomo's support for SpeechWorks field proven technologies and applications, including our latest OpenSpeech Recognizer 3.0, will accelerate the development and deployment of high-quality speech solutions."
"Brooktrout continues to work closely with Vocomo to ensure interoperability and high performance for their voice products," said Eric Giler, President of Brooktrout Technology, a leading supplier of enabling technology for the New Network(TM). "Brooktrout's TR1000 speech processing platform enables Vocomo to deploy their voice applications quickly and with confidence. We look forward to continuing our relationship to deliver advanced voice solutions."
"Vocomo's exceedingly capable turnkey IVR systems with their reliability and flexibility create business opportunities for us to develop VoiceXML applications and deploy them quickly on a consistent hardware/software platform," said Johnny Lin, CEO of Quality Call Solutions, a leading provider of integrated solutions for call centers. "Standards-based VocomoVoice Response 2.0 offers the ease of deployment and affordable costs that our clients have come to expect."
"The robustness and many new features supported in this new version 2.0 were driven by our experience from the upwards to 100 deployments since version 1.0 was released 14 months ago," said Jim Ozimek, Vice President of National Sales at Vocomo. "With the support of our many partners, we now deliver these advancements to our customers, who benefit through easy and quick deployments of automated phone services that increase caller satisfaction and reduce costs."
VocomoVoice Response 2.0 Capabilities
Businesses around the world are implementing phone automation as part of their constant effort to increase phone automation and reduce costs while increasing customer satisfaction and employee productivity. VocomoVoice Response 2.0 IVR software allows businesses to extend existing or new Web applications to be accessible by any phone at the lowest total cost of ownership. New and enhanced features introduced in the VocomoVoice Response version 6.0 include:
-- Operating Systems: Fully supported on Microsoft Windows and Linux.
-- Enhanced VoiceXML support: 100% support for VoiceXML 2.0 and 1.0 with
full support of SRGS 1.0, ABNF, and SSML 1.0.
-- Extended grammar support: JSGF, IBM BNF, and Nuance GSL; and ECMA
Script Action Tags for JSGF, SpeechWorks OSR Tag Format, and Nuance
NLU.
-- Expanded support for speech technologies: Latest SpeechWorks products
from ScanSoft, including OpenSpeech Recognizer 3.0 and Speechify 3.0;
IBM Speech Technologies, Rhetorical rVoice 4.1, and LumenVox SRE.
-- Operations and administration: Web-based administration console for
system remote configuration and management; advanced call logging,
statistics, and reporting; and email alert mechanism.
-- Versatile telephony connectivity: Analog and digital telephony
connectivity via Brooktrout TR1000 boards and Dialogic JCT series
boards; and Voice over IP using Dialogic's Host-based Media Processing
software.
About VocomoŽ Corporation
Vocomo is a leader in next-generation Interactive Voice Response (IVR) products for small and medium size businesses. Vocomo is making IVR technology more affordable and accessible to customers through standards-based technology. Vocomo's next-generation IVR product line -- VocomoVoiceŽ -- enables companies to easily and quickly deploy automated phone services that can improve employee productivity, reduce costs, increase customer satisfaction, and create new revenue opportunities. VocomoVoice allows companies to extend existing or new Web applications to be accessible by any phone at the lowest total cost of ownership. Vocomo's technology partners comprise leading organizations, including Intel, Dell, IBM, Brooktrout, ScanSoft, and Rhetorical Systems. Vocomo is a privately held company based in Cupertino, California. For more information please visit: http://www.vocomosoft.com or call toll free 800-780-8626.
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