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WirelessDevNet.com Press Release
VoiceObjects and T-Com Cooperate to Provide a Managed Voice Portal Service
Cologne, Germany; March 03, 2004 T-Com (the fixed-line subsidiary of
Germany's Deutsche Telekom AG) and VoiceObjects AG have teamed up to
provide ready-to-use voice applications as a managed service for customers
throughout Germany. Using T-Com's new Voice Web Portal, business customers
can now offer all their services and information over the telephone. The new
portals provide a self-service option for callers, taking some of the workload off
company call-centers. This managed service offer includes voice application
consulting, design, implementation, and operation via the T-Com infrastructure, as
well as high-quality recorded prompts and a state-of-the-art dialog design for
highly natural interactions. The Voice Web Portal provides the latest multi-
language speech recognition and synthesis software, making web content and
services accessible via the telephone.
In this joint venture, VoiceObjects offers its voice application management system
(VAMS) VoiceObjects Factory as the enabling technology for the rapid
development and efficient operation of voice web applications. VoiceObjects
design experts also provide the necessary know-how to build high-quality
customized applications with a user-friendly voice interface. T-Com is responsible
for marketing and consulting activities for the new service, as well as handling
implementation and integration, providing hosting and administration, and
maintaining the deployed voice applications. Using Voice Web Portal, companies
can now provide telephone access to content and services originally designed for
the internet. This allows clients from a wide range of industries such as travel, mail
order, online banking, insurance, utilities, telecommunications, and information
media to automate a high proportion of their telephone transactions. The reduced
load on call center agents not only cuts costs, it also increases the quality of
customer service. Agents are freed up to handle more complex customer calls in
greater detail, while callers can take care of routine business over the telephone
around the clock.
The Voice Web Portal service platform
Using the integrated graphical development environment provided as part of
VoiceObjects Factory, designers can create tailored high-quality services to match
the client’s corporate identity. Services can even be personalized to the individual
caller. "Caller acceptance is crucial for the success of voice portals. This can only
be achieved with an engaging and highly user-friendly interface. Simply reading
the contents of an existing web page out loud is not enough. Web pages are, after
all, visual media, but interaction with a voice portal depends on speech and
hearing," explains Karl-Heinz Land, CEO of VoiceObjects AG.
VoiceObjects Factory integrates with e-business systems such as SAP or Siebel,
which may already be used by the client, and is able to re-use existing business
logic and processes. It also provides standardized interfaces to web applications
and to the corresponding content databases. VoiceObjects Factory tailors the
presentation and rendering of all content for the telephone channel, via a Voice
User Interface. Customers can now have telephone access to services which were
previously only available online.
"With our VoiceObjects Factory VAMS, T-Com is now able to offer every customer
a solution tailored to meet their individual needs. This platform will set new
standards for quality, performance, and flexibility in voice-driven services," sums
up Land.
About the Company: VoiceObjects AG
VoiceObjects AG develops and markets VoiceObjects Factory, a management system for the fast
and effective provision of voice-controlled services. The privately owned company is based in
Bergisch-Gladbach, Germany, and has an office in London.
Further information is available at www.VoiceObjects.com.
About the Product: VoiceObjects Factory
VoiceObjects Factory is the leading Voice Application Management System (VAMS) for the
development and operation of personalized voice and DTMF applications. The concept is based on
the dynamic generation of speech dialogs from objects known as VoiceObjects. Following the
Lego principle, VoiceObjects can be assembled into interactive dialogs of any complexity using
integrated tools and modular elements without complex programming. The software is independent
of manufacturer and supports such standards as VoiceXML and SALT. VoiceObjects Factory
consists of the scalable VoiceObjects Server, for dynamic dialog deployment, and the browser-
based VoiceObjects Desktop for design, development, administration and management.
VoiceObjects Factory integrates operational tools with functions for generation, administration,
maintenance, and dialog analysis. VoiceObjects Factory is compatible with Web Application
Servers including Apache Tomcat, BEA WebLogic, Caucho Resin, IBM WebSphere Application
Server, JBoss, and Jetty.
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