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WirelessDevNet.com Press Release
Metaphor Solutions Announces First High-Level Speech Application Development Tools
WELLESLEY, MA, September 8, 2004 - Metaphor Solutions, a leading innovator in Speech IVR (Interactive Voice Response), announced today the first release of its Metaphor Conversation Manager (MCM). Metaphor Conversation Manager is an integrated development environment for developing automated speech applications that interact with callers, with back-end data sources and web services and with live service agents. MCM is as easy to use as writing a service script which allows unprecedented speed in development. It works with any VXML gateway and the Microsoft Speech Server.
"If Speech IVR is going to be mass-adopted into call centers, then system integrators and developers at enterprises need faster development tools", said Michael Kuperstein, CEO of Metaphor Solutions, "Now, with Metaphor Conversation Manager, we are providing the first high level speech application development tools and resources that allow a quantum step increase in the speed of development."
Metaphor Conversation Manager is an editor, linker, debugger and run-time interpreter that dynamically generates open-standard scripts in Voice XML and SALT from a high-level design-scripting language called Metaphor Script. It also includes Web-based end-user customization as well as administration, logging and reporting tools.
MCM is 5-10 times faster than developing speech applications in straight Voice XML or SALT. It is 3-4 times faster than developing with graphical based Voice XML form objects with property sheets. This is because Metaphor Script, the high level scripting language of MCM, leverages many inherited resources used in the best practices for dialog design and has much more flexibility in controlling the conversation flow, as well as a simulation debugger.
MCM includes a library of complete and fully tested package applications that allow the developers to quickly customize and integrate speech IVR solutions for most common applications. Also included are an array of reusable and fully configurable dialog building blocks that help users easily and quickly build both speech and touch-tone voice applications that are customized to their business operations. The MCM integrated development environment incorporates best practices in dialog and voice application design so that users get high-quality applications in a rapid timeframe, reducing development cycles and associated costs. It allows customers to integrate back-end systems to share legacy and Web information with their Speech IVR platform.
The complete MCM package helps businesses easily transition from proprietary IVR and fully take advantage of the benefits of VoiceXML, SALT and Speech IVR.
Open and standards-based, MCM-developed applications are VoiceXML and SALT compliant and eliminate the lock-in associated with proprietary IVR systems.
This allows businesses to be assured that their investment in their Speech IVR applications and platform will continue to be compatible with future technologies.
About Metaphor Solutions - "Packaging Speech Solutions for Customer Service"
Metaphor Solutions, Inc., a leading innovator in packaged speech interactive voice response applications, offers packaged solutions to call centers and enterprises with the most human-like caller experience at the lowest cost of deployment. The company has the largest number of packaged speech applications in the industry. The company's packaged speech IVR applications run on standard voice gateways based on VoiceXML and SALT. Metaphor markets its applications directly as well as through a network of partners and resellers. Deployments can be hosted or installed on-site. Callers can dial into Metaphor's inventory of speech applications and experience them live using the published numbers on the company web site at www.metaphorsol.com.
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