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WirelessDevNet.com Press Release
NewVoiceMedia Names Telisma as Strategic Partner for Voice Recognition
LAVERSTOKE, UK: Intelligent network services vendor NewVoiceMedia announced today that it has selected Telisma as its strategic partner for voice recognition. NewVoiceMedia Chief Technology Officer Richard Pickering said, “Telisma has impressed us with the quality and robustness of its teliSpeech technology. We offer multi-tenant, telco-based platforms and services, so it’s vital to us that our speech recognition is world class, multilingual and scalable. Telecom operators have very high reliability expectations about the technology which they deploy in their networks, and Telisma’s focus and proven ability in this area put them ahead of the competition. We believe our partnership with Telisma will significantly reinforce our overall offer, and greatly enhance the calling experience of everyone whose phone calls are handled by our technology.”
NewVoiceMedia will begin integrating Telisma’s speech recognition technology into its core offerings immediately, and the first versions of Telisma-enabled applications are expected to be ready by July 2005. These will be based on NewVoiceMedia’s ground-breaking carrier grade XML soft switch for telecommunications operators and service providers. This platform allows telcos and service providers to offer a range of high value network-based telecoms applications to their enterprise customer base. NewVoiceMedia offers its own call centre and call treatment application set which sits on top of the platform.
By using XML, CCXML and VoiceXML APIs, NewVoiceMedia’s telco partners, or systems integrators can quickly and cost-effectively create custom applications which link into enterprise customers’ IT systems at many points. It is now possible to more tightly align the treatment of incoming calls with a company’s systems and processes than ever before, resulting in huge efficiency improvements, and an enhanced caller experience. XML skills are widely available, allowing deep access to call treatments to an unprecedented range of companies, and creating exciting new opportunities for systems integrators to drive value for their clients.
Commenting on the announcement, Laurent Balaine, Telisma CEO, said, “We believe that open standards in the IT world are making possible a whole range of exciting new services, such as those that run on the NewVoiceMedia platform. We’re delighted that teliSpeech meets their stringent requirements.”
About Telisma
Founded in 2000, Telisma is the European leader and number four in the world in word recognition technology for telecommunications.
Based on a technology stemming from more than 15 years of research at France Telecom R&D, the software products and services offered by Telisma allow operators and suppliers to easily create and deploy mass voice command services at low cost.
Telisma has offices in France, Germany and the UK. For more information, see http://www.telisma.com .
About NewVoiceMedia
NewVoiceMedia offers a ground-breaking telco grade network-based XML soft switch capable of handling PSTN and SIP traffic. It offers a high level of integration with customers’ IT infrastructure via a rich set APIs based on XML, CCXML and VoiceXML, as well as fully functional CTI. NewVoiceMedia offers its own call centre and call treatment application set which sits on top of the platform. Through its use of XML, NewVoiceMedia makes it easy, quick and cost-effective for telcos and systems integrators to develop their own tight integration at multiple points into enterprise customers’ existing IT systems.
NewVoiceMedia technology is used by Parcelforce, lastminute.com, the BBC, Thus Telecommunications, Visa and many other major clients. For more information, visit http://www.newvoicemedia.com or see the NewVoiceMedia stand at Voice World 2005 at London’s Olympia Conference Centre between 3 and 5 May.
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