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WirelessDevNet.com Press Release
Envox Worldwide Partners With VSI To Deliver Next-Generation Voice Solutions
WESTBOROUGH, MA (DECEMBER 6, 2006) – Envox Worldwide, a leading global provider of voice solutions, today announced that it has added VSI LLC, a technical consulting firm specializing in the integration of self-service solutions, as a development partner. The two companies will be working together to upgrade organizations from their legacy interactive voice response (IVR) systems to next-generation, Envox-based voice solutions that will deliver superior automation rates and improved customer experiences at 50% of the cost.
“We are pleased to be working with VSI,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “They have an excellent reputation in the industry for creating open, standards-based voice solutions that improve operating efficiency and customer satisfaction. We look forward to partnering with them to deliver next-generation voice solutions that maximize return on investment for their customers.”
Under this agreement, VSI will provide both custom and packaged voice solutions that have been developed and deployed on Envox 6, Envox Worldwide’s open, standards-based communications development platform. Envox 6 provides a bridge between legacy systems and new innovative voice solutions. It allows customers to leverage prior investments in hardware, software, and solution development, while providing a smooth migration path to new standards and emerging technologies. Using Envox 6, developers can create a wide range of voice solutions that have unmatched flexibility and offer broad support for these standards and technologies, including VoiceXML, speech recognition, VoIP, CTI, and Web services.
“We selected the Envox 6 Communications Development Platform for its scalability, robust development capabilities and outstanding price/performance advantages,” said Shane O’Sullivan, CTO of VSI LLC. “Envox 6 simplifies the development and deployment of VoiceXML applications and provides the flexibility we need to satisfy our customers’ evolving requirements.”
Specializing in the creation of VoiceXML-based solutions, VSI provides a full range of application and system integration capabilities including requirements gathering, user interface design, application design and development, end-to-end testing and production deployment services.
For more information about Envox Worldwide, please visit www.envox.com. For more information about VSI, please visit www.vsinnovate.com.
About VSI, LLC
VSI, LLC is a technical consulting firm specializing in the integration of self-service solutions – IVR and Speech - for enterprises and service providers. These solutions consist of standards-based technologies designed to automate telephony-based customer service interactions.
Headquartered in Phoenix, Arizona, VSI provides both remote and on-site service to meet the needs of its customers. For more information, visit www.vsinnovate.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com.
For more information, contact: Catherine Van Evans - +1 508 871 7604 or Darby Johnson - +1 603 559 5809, djohnson@beaupre.com.
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