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WirelessDevNet.com Press Release
Envox Worldwide Positioned in the Influential Magic Quadrant for "IVR and Enterprise Voice Portals"
WESTBOROUGH, MA (December 12, 2006) —– Envox Worldwide, a leading global provider of voice solutions, today announced that Gartner, Inc., a leading research and advisory firm, has positioned the company in the Visionaries Quadrant of its Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2006 report[i]. This prestigious report evaluates vendors according to a set criteria including completeness of vision and ability to execute within the IVR and Voice Portal market.
“We believe Envox’s positioning in this report is a confirmation that our vision for the industry is on track,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “Since emerging on the market, Envox Worldwide has rapidly become the provider of choice for organizations seeking to replace their legacy IVR systems with next-generation VoIP and speech-enabled solutions that can increase automation rates by 100% or more, reduce total cost of ownership by 50% or more and ensure outstanding customer interactions.”
The Envox vision is realized through “next-generation” voice solutions that uniquely combine:
• IP telephony – IP telephony provides dramatic and far reaching cost savings by eliminating toll costs, reducing administration costs and lowering maintenance fees.
• Personalized customer interactions – Envox-based IVR solutions enable seamless information flow through CTI capabilities such as screen pops, arming contact center agents with the information they need to personalize the call and satisfy their customers on the first call.
• Natural language speech user interfaces – Advanced speech recognition technology can eliminate the complexity of touchtone IVR menus and boost automation rates by 100% or more.
• Business systems integration – Envox solutions are based on the latest IT and communications standards so they integrate easily with existing business systems such as the PBX, CRM system, order entry system and enterprise application servers.
• Web technologies – Envox solutions leverage VoiceXML and Web services so that next-generation IVR solutions snap right into distributed Web architectures and are easily maintained by IT departments.
Of the Completeness of Vision axis, the report, authored by analysts Steve Cramoysan, Bern Elliot, and Drew Kraus, noted that “Gartner analysts evaluate voice response platform providers on their ability to convincingly articulate logical statements about current and future market direction, innovation, customer needs and competitive forces, as well as how well they map to the Gartner position. Ultimately, a voice response platform provider’s ‘Completeness of Vision’ rating is based on its understanding of how market forces can be exploited to create an opportunity for the provider and for its clients.”
For additional information on the Gartner Magic Quadrant, please visit www.gartner.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software products and related services, including Envox OnDemand, dramatically reduce the time, cost and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention and generate new revenue streams. Headquartered in Boston, Envox products are available through a network of global channel partners. For more information, please visit www.envox.com.
About the Magic Quadrant
The Magic Quadrant is copyrighted December 2006 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at, and for, a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
For more information, contact – Catherine Van Evans - +1 508 871 7604 or Darby Johnson - +1 603 559 5809, djohnson@beaupre.com.
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