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WirelessDevNet.com Press Release
Envox Worldwide Executives To Present On Voice Solution Best Practices At Speechtek West
Westborough, MA -- Envox Worldwide, a leading provider of voice solutions, today announced that senior executives of the company will be speaking at SpeechTEK West. The event takes place at the San Francisco Hyatt Hotel, January 30th – February 1st, 2006.
"SpeechTEK is the place to learn the latest trends impacting speech technology," said Mark D. Flanagan, president and chief executive officer of Envox Worldwide. "We’re pleased to be playing a role in educating the attendees at the conference about the latest advancements in voice solutions and how Envox-based solutions provide time-to-market advantages."
Attendees at SpeechTEK West will have the opportunity to hear from Envox Worldwide executives in the following conference sessions:
Healthcare industry focus workshop – What You Need To Know To Go Off-Premise- Jan 30, 2006, 1:30 - 5:00 PM
Gail Toti, Director of Sales for Professional Services, Envox Worldwide
Session description: Today, an increasing number of healthcare organizations and enterprises are considering a hosted alternative to customer premise equipment (CPE) for their IVRs and voice solutions. The advantages are numerous including faster time-to-market, the ability to better manage traffic spikes, lower cost of entry and state-of-the-art technology. In fact, Datamonitor reported that 52% of the $3.5 billion spent on voice solutions in 2004 was allocated to hosting expenses. The session discusses what you need to know when making the decision to go with a hosted solution versus a CPE solution.
Natural language: Call Routing And Other Applications – The Essential Nature of Intelligent Call Routing - Jan 31, 2006, 2:00 - 3:15 PM John Joseph, Vice President of Corporate Marketing, Envox Worldwide
Session description: Intelligent Call Routing is essential in today’s high volume call center. It helps organizations meet the demands of all customers, and enables them to provide exceptional service to their most valued customers through the use of CTI capabilities. Envox Worldwide discusses how the implementation of a sophisticated front-end for inbound inquiries provides call centers the ability to quickly obtain key information from the caller while checking agent availability to connect calls seamlessly. In addition, implementation of intelligent or skills-based call routing reduces the number of missed opportunities by voice-enabling a “pre-qualification” to ensure better customer/agency match. This allows member agencies to leverage their strengths and increase sales opportunities translating into increased ROI benefits for the call center.
"The opportunity to meet and interact with industry leading companies like Envox Worldwide is one of the important reasons people attend SpeechTEK events," said John Kelly, publisher of Speech Technology Magazine, principal sponsor of the conference and exposition. "Because of their expertise in developing and deploying voice solutions, Envox’s presence is a real plus for our event and a definite benefit for attendees."
The Envox Worldwide product portfolio includes:
Envox 6 Communications Development Platform – an open, standards-based software platform that combines a graphical development environment with advanced deployment and management components, enabling developers to reduce the time, cost and complexity of creating voice solutions.
Envox 6 VoiceXML Studio – a graphical development environment that accelerates the creation of VoiceXML-based voice solutions by 50% or more.
Envox CT ADE – one of the most widely used interactive voice response (IVR) development tools in the industry and is a collection of utilities that enables developers to create and deploy CT applications more easily and more quickly than using traditional APIs.
Envox CT Connect – call processing software that enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments.
For more information about SpeechTEK West, please visit: www.speechtek.com
To learn more about Envox Worldwide’s products and related services, please visit: www.envox.com
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com
About SpeechTEK
Launched in 1995, SpeechTEK Expositions and Educational Conferences are recognized worldwide as the speech technology industry's premier events focusing on products, services, applications, solutions and innovations. The trade shows and educational conferences, held annually in New York and San Francisco, attract a global network of speech technology providers, practitioners and enterprise network customers who are developing and implementing speech solutions.
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