|
Newsletters
|
|
|
|
|
|
WirelessDevNet.com Press Release
VoiceGenie(R) Named North American Voice Portal Market Leader
ORLANDO, Fla. -- VoiceGenie Technologies Inc., the proven performance leader in standards-based IVR software platforms powering customer contact solutions, today announced that VoiceGenie has been named as the top vendor in North American voice portal shipments for 2004, in the recently released Gartner Dataquest 'Market Share: Voice Response Systems, Worldwide 2004' report, authored by Steve Cramoysan and Drew Kraus. The report also noted that North America is the largest market in the world for voice portal shipments and deployments.
VoiceGenie was also cited as commanding the second-highest market share in worldwide voice portal shipments in what is an intensely competitive and fragmented market.
"Gartner's report confirms that VoiceGenie is the North American leader in voice portal shipments. This is an especially significant accomplishment in view of the fact that VoiceGenie 7 requires fewer ports to deliver the same call capacity as our competitors. VoiceGenie is recognized as the VoiceXML performance leader and with our platform fewer ports are required because calls take a shorter amount of time and VoiceGenie 7 has higher platform availability and reliability," said Frank Tersigni, VP of Marketing and Business Development at VoiceGenie. "We are pleased to be named by Gartner as a leading player in the voice portal market, and as we expand our alliances in Europe and increase our resources there, we look forward to duplicating our North American success in that geography as well."
The release of the market leadership findings follows the selection of VoiceGenie 7 by the Board of the Applied Voice Input/Output Society (AVIOS) for the "Best Speech Application Delivering Platform" award at SpeechTEK West in January, 2006 and the firm's best-year ever in 2005, which witnessed dramatically increased revenues, software licenses, profitability and the addition of more than 80 new customers.
About VoiceGenie Technologies Inc.
VoiceGenie IVR software platforms provide the most flexible open standards infrastructure for supporting next-generation speech-enabled contact centers. VoiceGenie's platform is renowned for excellence in VoiceXML and also supports other emerging standards such as CCXML, X+V, SIP and MRCP. Deploying speech solutions with the VoiceGenie platform results in the lowest total cost of ownership and the best overall solution in terms of reliability and performance.
VoiceGenie software powers some of the largest IVR deployments in the world. Our customers include leading organizations such as Scotiabank, Sony, AIG, AT&T, Air Canada, Bank of New York, Bell Canada, Citibank, Eastman Chemical, France Telecom, Hertz Germany, India Times, Merck, Motorola, Netflix, New York Daily News, SCANA, Suncoast Media, Ticketmaster, TV Guide, Tyco, Verizon, and many others.
|
|
|
