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WirelessDevNet.com Press Release
Envox Phonelink Now Available On Salesforce.com’s Appexchange
WESTBOROUGH, MA & SAN FRANCISCO, CA – salesforce.com Dreamforce conference - October 9, 2006 – Envox Worldwide, a leading global provider of voice solutions, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, today at Dreamforce ’06 announced the availability of Envox PhoneLink for salesforce.com. The Envox PhoneLink application, in combination with Envox CT Connect, provides a comprehensive CTI solution that will enable customers to add screen pop and click-to-dial capabilities to contact centers in organizations using Salesforce. Envox PhoneLink is immediately available for test drive and deployment at http://www.salesforce.com/appexchange. The announcement was made today at Dreamforce ’06, salesforce.com’s User and Developer Conference.
"More and more organizations are investing in CTI to enhance information-driven processes in contact centers," according to Daniel Hong, lead analyst, Voice Business and Contact Center at Datamonitor. "By adding CTI, they are able to improve customer satisfaction, increase first call-resolution rates, shorten call lengths and decrease per-call costs, all of which enable them to differentiate themselves in today's competitive environment.”
The Envox PhoneLink for AppExchange enables salesforce.com customers to integrate the capabilities of Envox CT Connect, the world’s leading CTI software, into their contact centers. Envox CT Connect is the most robust and reliable CTI solution on the market providing support for all of the leading PBX, Automatic Call Distribution (ACD) and IP communication environments. In addition, Envox CT Connect is based on industry standards, such as SIP and CSTA, which enable application developers and systems integrators to add CTI capabilities to voice self-service, contact center and unified communications solutions at dramatically lower costs than ever before.
The Envox PhoneLink application, combined with Envox CT Connect, provides the following capabilities to Salesforce-based contact centers:
Screen pop – delivers call details and/or a customer’s history to the agent along with the call so that the agent can personalize the customer interaction and resolve the issue more quickly
Click-to-talk – reduces wasted time and errors by calling customers directly from within Salesforce
“It’s never been easier to integrate sophisticated CTI capabilities into your contact center,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “The Envox PhoneLink application enables customers to tightly integrate Envox CT Connect into Salesforce, so that any organization, regardless of size, can leverage their customer data to personalize interactions and reduce call time, while improving overall customer satisfaction.”
Envox PhoneLink for AppExchange is one of more than 375 applications now available on the salesforce.com AppExchange, the world’s first on-demand directory and sharing service, found at http://www.salesforce.com/appexchange.
Apex is salesforce.com’s breakthrough new on-demand platform and programming language that is redefining what a multi-tenant on-demand application can be. Apex enables customers, developers and partners to build powerful new on-demand applications that go far beyond CRM, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com’s industry-leading multi-tenant service. Customers can use Apex to modify the core features and functionality of their Salesforce deployments for their unique business needs and quickly and easily integrate new applications and components from partners and developers. Without any infrastructure investment, developers can now build and run a virtually unlimited array of applications with unprecedented power to innovate with the same creative freedom as salesforce.com’s own developers.
“We’re very pleased that Envox Worldwide has joined salesforce.com’s AppExchange with the launch of their Envox PhoneLink application,” said Matt Holleran, vice president, AppExchange partners, salesforce.com. “We’re seeing an increase in interest from our clients in leveraging CTI capabilities as they seek better ways to interact with their customers. The Envox PhoneLink for AppExchange will allow Salesforce users to take advantage of these important capabilities.”
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services, including Envox OnDemand, enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit www.envox.com.
About salesforce.com
Salesforce.com is the market and technology leader in on-demand business services. The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. Apex, salesforce.com’s on-demand platform and programming language, enables customers, developers and partners to build powerful new on-demand applications, and for the first time, to write and run their own code hosted with the security, reliability, upgradeability and ease-of-use of salesforce.com’s industry-leading multi-tenant service. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.
As of July 31, 2006, salesforce.com manages customer information for approximately 24,800 customers and approximately 501,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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