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WirelessDevNet.com Press Release
ClickSoftware to Automate Scheduling and Mobile Workforce Management for Rogers Cable Communications
Burlington, MA - April 17, 2008 - ClickSoftware Technologies, Ltd., (NasdaqCM: CKSW), the leading provider of
mobile workforce management and service optimization solutions, today
announced that Rogers Cable Communications Inc. has selected
ClickSoftware's ClickSchedule workforce optimization software to automate
scheduling and dispatching for its field technicians in order to better
match field service capabilities with customer needs.
ClickSchedule's automated in-day scheduling and re-optimization
provides the ability to adjust quickly to changing conditions, ensuring the
right technician with the right skill level goes to the right job at the
right time. ClickSchedule has proven to be an indispensable,
revenue-generating IT asset., helping companies cut costs, increase
technician productivity, reduce wait times and most importantly, strengthen
customer relationships. ClickSchedule's street-level routing (SLR)
capabilities ensure drivers take optimal routes between jobs to minimize
travel time and maximize "wrench time."
"Customer satisfaction for service organizations hinges on efficient
workforce optimization," said Hannan Carmeli, Chief Operating Officer at
ClickSoftware. "We've built a reputation of helping organizations, like
Rogers who is the largest Canadian cable company, to provide a better
customer experience, as a result of more efficient scheduling and
organization of their field operations team."
Rogers Cable offers a variety of services, including cable television,
high-speed Internet access, residential telephony services, video
retailing, and data services to its residential and business customers
coast-to-coast. ClickSoftware value added reseller Diabsolut of Toronto
will play a crucial role in the deployment process, working closely with
ClickSoftware's product experts to meet the cable company's implementation
goals.
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management
and service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision-making, incorporating scheduling, mobility
and location based services, ClickSoftware helps service organizations get
the most out of their resources. With over 100 customers across a variety
of industries and geographies, and strong partnerships with leading
platform and system integration partners - ClickSoftware is uniquely
positioned to deliver superb business performance to any organization. The
company is headquartered in Burlington, MA and Israel, with offices in
Europe, and Asia Pacific.
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