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WirelessDevNet.com Press Release
Proxim Enhances Customer Service Program for Customized, Worldwide Support
Proxim Wireless Corporation (NASDAQ: PRXM), a leading provider of end-to-end broadband wireless systems thatdeliver the quadruple play, today announced an enhanced ServPak customerservice and support program to provide a more customizable and globalsupport experience for customers. To better serve its expanding globalcustomer base, Proxim redesigned its ServPak program to provide bettervalue, customizable support options and improved response times worldwide.
"With over 235,000 customers in more than 65 countries worldwide andgrowing, we have enhanced our customer support program to ensure itsability to scale as our global customer base continues to expand," saidGabe Hebert, VP of Operations and Customer Support at Proxim. "As a result,we developed a program that not only scales for future demand, but providesbetter service to existing customers as well."
Improved Response Time Across the Globe
No matter where customers are around the globe, Proxim's new ServPakprogram provides better service response time with the following changes:
"Follow the Sun" support via call centers in both the USA & India
Extended hours in the USA from 6:00 a.m. - 6:00 p.m. PST, Monday- Friday
Direct access to Technical Assistance Center (TAC) via Skype from Proxim's Web site
Global logistics support provided from locations in the USA, Poland, Brazil, China, Russia, and India
Reduced Price and Easier Price Quoting Structure
To provide greater value of support and to make the ServPak services easierfor distributors, channel partners and customers to calculate, Proximintroduced the following changes:
Enhanced package with 24x7 support cost reduced by as much as 60%
Extended Warranty package cost reduced by up to 65%
Reduced the number of ServPak SKU's by more than 50%
Customizable Support Solutions to Suit Every Customer's Needs
In an effort to design a program that would better suit all distributors',channel partners' and customers' specific needs worldwide, Proximintroduced new ServPak bundled services as well as a la carte serviceoptions, including:
Two bundled packaged services:
Enhanced (24x7 support)
Standard (8x5 support)
Four a la carte services:
Advanced replacement
Software maintenance
24x7 technical support
Extended warranty
A la carte services enable partners and customers to pick and choose the support options that meet their specific requirements
no longer one size fits all
Advance replacement service now available globally
expanded beyond North America
For more information on Proxim's new ServPak program, please
visithttp://www.proxim.com/support/servpak/.
About Proxim Wireless
Proxim Wireless Corporation (NASDAQ: PRXM) is a leading provider ofend-to-end broadband wireless systems that deliver the quadruple play ofvoice, video, data and mobility to all organizations today. Our systemsenable a variety of wireless applications including security andsurveillance, VoIP, last mile access, enterprise LAN connectivity and Point-to-Point backhaul. We have shipped more than 1.8 million wireless devicesto more than 235,000 customers in over 65 countries worldwide. Proxim isISO-9001 certified. Information about Proxim can be found atwww.proxim.com. For investor relations information, e-mail ir@proxim.com orcall +1 413-584-1425.
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