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WirelessDevNet.com Press Release
Nortel CallPilot Debuts ‘Visual Voice’ on Unified Messaging Platform
New York and Schaumburg, IL. - Voicemail management in the enterprise just got easier with the availability of new speech-to-text conversion capabilities in the Nortel CallPilot Unified Messaging portfolio.
Eliminating the time-consuming need for people to listen to and transcribe traditional voicemail, Mutare EVM with SpinVox Speech-to-Text takes the spoken content of a Nortel CallPilot voicemail, converts it to text and delivers the message with personalized Caller ID (name, email and phone number) and optional audio attachment to up to five email accounts or any Smart phone, PDA or mobile phone.
A joint development by SpinVox and Mutare Software, Mutare EVM with SpinVox Speech-to-Text, also known as Visual Voice, is an application implemented in Enterprises as a server-based software solution, it merges voice and data into one unified messaging experience and is compatible with any email system or Internet-enabled device. It enables business users to process voicemail up to four times faster as they can now prioritize, forward, file, copy and delete converted voicemail messages with the same ease and convenience of email, improving individual productivity, customer responsiveness, and workgroup collaboration.
“Today’s business environment is more fast-paced than ever with many workers highly mobile and under constant pressure to multi-task in order to meet urgent project deadlines, service customer needs or manage partner relationships,” said Ben Crown, CEO of Mutare Software. “The SpinVox and Mutare Software powered Visual Voice capability for Nortel CallPilot will be a boon to business users, simplifying day-to-day communications and helping workers be more efficient and productive.”
Additional benefits of the Visual Voice capability for Nortel CallPilot business-users include:
- Mobile workers can now access and read all messages from a Smart phone, laptop computer, or any Internet-enabled device, anywhere, any time.
- Enterprise users can discreetly scan through and read voicemail messages while in meetings, loud areas, while on other calls, or in any situation where listening to the message is difficult or inappropriate. Voicemail in readable email form can now be forwarded to an administrative assistant or team member for quick response.
- Customer care professionals now have the capability to organize voicemails just like emails to provide better customer service and response.
- Hearing impaired workers can read voice messages without additional cost of propietary equipment (Mutare EVM supports Americans With Disabilities Act (ADA) compliance).
The EVM capability is now supported with the Nortel CallPilot Unified Messaging portfolio and includes Mutare Software’s EVM gateway and SpinVox Speech-to-Text messaging service. All transmitted messages are processed through an end-to-end security system for both audio and text formats, with encryption applied from the voice mail box through all stages of the conversion process.
Mutare EVM with SpinVox Speech-to-Text has been tested interoperable with Nortel CallPilot 5.0 as part of the Nortel Select Product Program and is available immediately in the U.S. and Canada. Supported languages include English, French, German, Italian, Portuguese and Spanish.
About SpinVox
SpinVox® is the world's largest privately-held speech technology company, providing the only voice to text messaging services which are used daily by millions of people and whose user base has grown over twenty-fold in the last 12 months.
SpinVox is currently protected by 18 patents issued and 71 patents pending worldwide. SpinVox has converged the two most natural forms of communication - voice and text - to create the fastest-growing form of messaging: Voice-to-Content™.
SpinVox services are available directly on www.spinvox.com and through leading carriers and through new media, Unified Communications and other service providers globally. Implemented as a carrier-class hosted network feature, SpinVox has proven it can easily create value from everyday user behavior using voice and deliver rapid and easy implementation of low input, sustained high reward services.
At the heart of SpinVox is its ground-breaking Voice Message Conversion System™ (VMCS), which works by combining state-of-the-art speech technologies with a live-learning language process to assure quality of conversion. SpinVox VMCS primarily uses speech technologies to convert speech into text but, if it is not able to complete the conversion, it can ask a human agent for help to ensure that the message is accurately converted and actively learns from the process itself. This has resulted in VMCS currently having a corpus of over two billion words and phrases.
Developed by the Cambridge, UK- based SpinVox Advanced Speech Group; VMCS now serves users across five continents in English, French, Spanish, German, Portuguese and Italian.
SpinVox is now live with Alltel, SaskTel, Rogers Wireless, TELUS, Telstra, Vodacom South Africa, Vodafone Spain, Movistar Chile, Movistar Argentina, Movistar Ecuador, Movistar Guatemala, Movistar Mexico, Movistar Panama, Movistar Colombia, Skype and Livejournal.
To grow the voice-to-text marketplace further, SpinVox announced the launch of its API programme at the beginning of 2009, enabling developers to register at http://create.spinvox.com/. Since then, 750 developers have become SpinVox API program members and live services enabled by SpinVox, such as Ipadio, 0800TXTMUM and QuickVoice Pro have been launched. SpinVox API is available in English, Spanish, German, French, Italian and Portuguese.
About Mutare Software
Mutare Software is an enterprise connectivity company, offering high-value software solutions that leverage the existing enterprise communications infrastructure. Among the hallmarks of a Mutare solution is the sophistication of its design paired with ease of deployment and use. Mutare has installed more than two thousand applications worldwide for customers ranging from Fortune 50 corporations to small private firms, government agencies, universities and healthcare organizations. Our reputation for personalized service and immediacy of response is unsurpassed. Visit www.mutare.com
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