WirelessDevNet.com Press Release
NewVoiceMedia Achieves world record with fastest contact center Build
NewVoiceMedia, a leading global provider of true cloud contact center solutions, has set a new world record by building a mobile contact center from scratch in less than half an hour.
The team, led by SVP Services Paul Turner, embarked on the epic challenge at Call Centre and Customer Management Expo as part of its first workshop designed to guide delegates through the first steps to creating a mobile contact center. Kicking off at 10.30am on 2 October, the contact center was finished just 28 minutes and 39 seconds later, complete with Salesforce integration to provide a full call flow, ACD and routing capabilities.
Turner comments, “This was a radical challenge and the tension was certainly high, but it worked perfectly and we are extremely pleased to have set the world record. This demonstrates just what NewVoiceMedia is capable of. Gone are the days when contact centers required acres of server racks, switches, routers and computers. A cloud contact center provides a superior alternative to on-premise solutions and can be deployed quickly, which means you are delivering added value to your organisation as soon as possible”.
NewVoiceMedia also launched its cloud workforce management solution ContactWorld Perform at the Expo, offering demos to visitors at its stand. Through a single platform delivering a complete cloud contact center with WFM, managers can now meet the demands of customers against inevitable resource constraints. Moreover, the company sponsored the Customer Experience Solutions’ Theatre and spoke about digital customer service, personalisation and how cloud technologies de-risk projects and buying decisions.
The Call Centre and Customer Management Expo brings together the entire industry under one roof. It provides the most comprehensive marketplace of industry players, helping businesses to save time by visiting all their potential suppliers in just one day. NewVoiceMedia invites all visitors to enjoy the facilities of the networking bar at the 2014 Expo, which will take place on 1 – 2 October at London Olympia.
Watch the video and view the photos at www.newvoicemedia.com.
NewVoiceMedia is a leading provider of true cloud contact center and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience.
Service availability and security are critical attributes of the cloud. NewVoiceMedia guarantees 99.999% service availability, and transparently backs that up with a Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how its services are performing.
Established more than 10 years, NewVoiceMedia has 200+ customers in 30 countries on five continents covering most industry sectors. Customers include Topcon, PhotoBox, DPD, Lumesse, QlikTech, Cunningham Lyndsey, SHL Group and Parcelforce.
For further information, please visit www.newvoicemedia.com.