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Teleplan Launches First Fully-Automated Multi-Brand Smartphone Tester

Teleplan, one of the top global end-to-end aftermarket service solution providers, has today launched Revolution, the world’s first fully-automated multi-brand smartphone tester for the after sales services market.

The smartphone market continues to grow, with 1 billion units sold globally in 2013. Users are becoming increasingly dependent on their smartphones as use becomes more integrated into people’s everyday lives. IDC reported in its Worldwide Quarterly Mobile Phone Tracker that smartphones will represent virtually all of the mobile phone market in many of the world’s most developed economies by the end of 2017. Teleplan estimates that every year 150 million smartphones are now being returned for after-market services and repairs around the world. As Revolution offers a time saving of around five minutes per device, Teleplan can pass on a significant time saving to its customers.

Revolution enables high-quality, repeatable, functional testing and grading that helps support customers’ brand integrity. Furthermore, test times and associated processing time is reduced by up to 70%, enabling Teleplan to get smartphones back into the hands of customers more quickly and at a lower cost per unit.

When compared to manual testing, quality assurance is dramatically improved as Revolution provides consistent, reliable and accurate full-functional verification of the smartphone, saving customers the costs and frustrations associated with misdiagnoses. Revolution conducts all the normal testing procedures that are expected by the aftersales services industry to the Device Renewal Forum guideline standards. A robotic arm is utilized to provide tactile test capability of the smartphone buttons and screen and the RF transceiver is tested in a shielded environment in situ, no longer requiring a de-coupled testing process. All of the test results are captured in a database to enable failure analysis follow up. For the first time in the after sales services market, Revolution will also enable customers to have a credible verification of test results and erasure confirmation.

“Teleplan is very excited about the latest product to come from our Innovation Centre in Tallinn, Estonia,” said Teleplan CEO, Gotthard Haug. “With Revolution we have developed a truly automated solution that reduces processing time by around five minutes when compared to a thorough manual test process, which can typically take anywhere between seven and 12 minutes. This speed improvement coupled with greater test result accuracy will deliver significant value in quality and cost savings to our customers whether for standalone testing or as part of a complete repair and refurbishment program. Revolution took over 12 months of development and there is no other comparable smartphone test solution available for the after sales services market today”.

Teleplan’s intellectual property is seen in a number of areas such as in Revolution’s control architecture and embedded software. Revolution is ready to be deployed in any of Teleplan’s service centres worldwide. Teleplan’s Revolution is the first fully-automated test solution capable of being configured to test smartphone models, regardless of their operating system or technology platform.

“At Teleplan we are continually looking for new ways to innovate and improve the services we can offer as a leading after sales provider,” continued Teleplan CEO, Gotthard Haug. “We choose to invest in R&D so that we can offer solutions, like Revolution, that enable us to deliver our services faster and more efficiently, but to the same exacting standards our customers rely on.”

Teleplan’s Revolution testing solution capabilities and benefits at a glance:

  • Full function test including RF (3G/4G), wifi, bluetooth, camera to DRF guideline standards
  • Easy load, short cycle time, savings minutes of valuable labour time
  • Full tactile test
  • Multi-brand, multi O/S capable
  • GSM & CDMA, W-CDMA and LTE technologies supported
  • Quality assured – repeatable, reliable testing
  • Touch-time of less than 2 minutes
  • Test Verification Reporting
  • Data Erasure (optional)
  • Automation as an option
  • Loudspeaker, microphone, touch screen, and button tests
  • Multiple connection interfaces including USB & 3.5mm audio jack
  • Test time of less than three minutes enabling

Teleplan launches first-fully automated multi-brand smartphone tester.

Teleplan International N.V. Teleplan International N.V. is one of the top suppliers of high-tech after-market services and provides total lifecycle care solutions for the world of Computers, Communications and Consumer Electronics (“3Cs”). It has been the trusted partner of leading manufacturers, service providers, retailers and insurers, such as Cisco, KPN, Apple and Samsung for over 30 years due to its proven performance in the after-market services. The lifecycle care concept ranges from simple repairs to the most sophisticated technological and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan currently operates from 20 service centres in Europe, North America, Brazil, Asia and Australia with approximately 5,500 employees.

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